Reports

	Report Title	Date	Report Type	Category
Image	Reevaluating the Universal Service Obligation	05/06/2020	White Papers	Service Performance, Customer Service
Image	National Operational Assessment – Customer Service and Delivery Operations	12/12/2019	Audit Reports	Customer Service
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Autonomous Mobile Robots and the Postal Service	04/09/2018	White Papers	Innovation
Image	Public Perception of Delivery Robots in the United States	04/09/2018	White Papers	Innovation
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service
Image	Thinking Inside and Outside the Box	04/24/2017	White Papers	Innovation