OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	Reevaluating the Universal Service Obligation	05/06/2020	White Papers	Service Performance, Customer Service
Image	National Operational Assessment – Customer Service and Delivery Operations	12/12/2019	Audit Reports	Customer Service
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Autonomous Mobile Robots and the Postal Service	04/09/2018	White Papers	Innovation
Image	Public Perception of Delivery Robots in the United States	04/09/2018	White Papers	Innovation
Image	Delivering the Best Customer Experience	12/13/2017	White Papers	Service Performance, Customer Service
Image	Postal Customer Satisfaction: A Primer of Four Surveys	08/28/2017	White Papers	Customer Service
Image	Thinking Inside and Outside the Box	04/24/2017	White Papers	Innovation