Reports

	Report Title	Date	Report Type	Category
Image	Competitive Products Pricing Best Practices	09/11/2019	Audit Reports	Cost & Pricing
Image	Management Operating Data System Errors and Adjustments	04/03/2019	Audit Reports	Cost & Pricing
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Electronic Verification System Internal Controls	09/25/2018	Audit Reports	Cost & Pricing
Image	Use of IMb for First-Class Mail Letters’ Processing Costs	09/25/2018	Audit Reports	Cost & Pricing
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Marketing Mail Letters Workshare Discounts	08/01/2018	Audit Reports	Cost & Pricing
Image	Refunds and Voids - Hoffman Estates, IL, Branch	07/26/2018	Audit Reports	Cost & Pricing
Image	Postal Partnerships: The Complex Role of Middlemen and Discounts in the USPS Package Business	07/23/2018	White Papers	Cost & Pricing