OIG OPERATING STATUS

DUE TO A LAPSE IN GOVERNMENT FUNDING, ALL NON-EXCEPTED OIG EMPLOYEES ARE FURLOUGHED AND MUST CEASE ALL OIG WORK-RELATED ACTIVITIES.

This website will not be monitored or updated until full operations resume.
Your interest in the efficiency of Postal Service programs is important to us. Our Hotline remains operational, and you may still submit your concern and it will be reviewed.

You may also submit FOIA requests, however we cannot respond until the government reopens.

Reports

	Report Title	Date	Report Type	Category
Image	National Operational Assessment – Customer Service and Delivery Operations	12/12/2019	Audit Reports	Customer Service
Image	Costing Best Practices	09/17/2019	Audit Reports	Cost & Pricing
Image	Competitive Products Pricing Best Practices	09/11/2019	Audit Reports	Cost & Pricing
Image	Management Operating Data System Errors and Adjustments	04/03/2019	Audit Reports	Cost & Pricing
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Electronic Verification System Internal Controls	09/25/2018	Audit Reports	Cost & Pricing
Image	Use of IMb for First-Class Mail Letters’ Processing Costs	09/25/2018	Audit Reports	Cost & Pricing
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service
Image	Marketing Mail Letters Workshare Discounts	08/01/2018	Audit Reports	Cost & Pricing