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Reports

	Report Title	Date	Report Type	Category
Image	Mail Delivery and Customer Service Operations – New Orleans Central Carrier Station, New Orleans, LA	05/19/2020	Audit Reports	Customer Service, Service Performance
Image	Reevaluating the Universal Service Obligation	05/06/2020	White Papers	Service Performance, Customer Service
Image	Contract Closeout Process	04/22/2020	Audit Reports	Contracting
Image	National Operational Assessment – Customer Service and Delivery Operations	12/12/2019	Audit Reports	Customer Service
Image	Contract Delivery Service Costs	08/20/2019	Audit Reports	Contracting
Image	Highway Contract Route Optimization Initiative Savings Calculation Methodology and Accuracy	01/30/2019	Audit Reports	Contracting
Image	U.S. Postal Service Customer Service for Non-English-Speaking Customers	11/02/2018	Audit Reports	Customer Service
Image	Customer Retail Experience	09/28/2018	Audit Reports	Customer Service
Image	Contractual Support Services for the U.S. Postal Service’s Continuous Improvement Program	08/31/2018	Audit Reports	Contracting
Image	Improving the Customer Experience with USPS Customer Care Centers	08/20/2018	White Papers	Customer Service