Kansas-Missouri District: Delivery Operations
During the week of May 13, 2024, we performed audits at the Kansas City Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Kansas City, MO, area. The delivery units included the Hickman Mills Station, Kansas City, MO; the Robert L. Roberts Station, Kansas City, KS; and the Shawnee Mission Post Office, Mission, KS.
We issued individual reports for the three delivery units and the P&DC. We issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
The audit team identified deficiencies in all five areas we reviewed affecting mail delivery and property conditions at the three delivery units. The team also identified issues at the Shawnee Mission Post Office related to the separation of packages for dispatch to the P&DC.
Delivery Units – Summary of Results
|
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
|---|---|---|---|
| Hickman Mills Station | Robert L. Roberts Station | Shawnee Mission Post Office | |
|
Delayed Mail |
Yes |
Yes |
Yes |
|
Package Scanning |
Yes |
Yes |
Yes |
|
Arrow Keys |
Yes |
Yes |
Yes |
|
Carrier Complement & Timekeeping |
Yes |
Yes |
Yes |
|
Property Conditions |
Yes |
Yes |
Yes |
|
Other: Separation of Packages for Dispatch |
No |
No |
Yes |
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Kansas City P&DC. We also identified one additional area related to safety and security.
|
Audit Area |
Issues Identified |
|
|---|---|---|
| Yes | No | |
|
Clearance Times |
X |
|
|
Delayed Mail |
X |
|
|
Late, Canceled, and Extra Outbound Trips |
X |
|
|
Scan Compliance |
X |
|
|
Security of Registry Items |
|
X |
|
Other Issues |
X |
|
