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Texas-2 District: Delivery Operations

Audit Reports

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    Texas 2 District Cover
Jan
18
2024
Report Number:
23-151-R24
Report Type:
Audit Reports
Category: Service Performance, Field Operations Review

Texas-2 District: Delivery Operations

We performed audits at the North Houston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Houston, Texas region during the week of September 11, 2023. The delivery units included the Fairbanks Station, New Houston, TX; Oak Forest Station, Houston, TX; and Conroe Main Post Office, Conroe, TX.

We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.

Delivery Units – Summary of Results

Controls Reviewed 

Deficiencies Identified – Yes or No 

Fairbanks Station  Oak Forest Station  Conroe Post Office

Delayed Mail 

Yes 

Yes 

Yes 

Package Scanning 

Yes 

Yes 

Yes 

Arrow Keys 

No 

Yes 

Yes 

Carrier Compliment & Timekeeping 

Yes 

Yes 

Yes 

Property Conditions 

Yes 

Yes 

Yes 

We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Oak Forest Station and the Conroe Main Post Office, and deficiencies with four areas at the Fairbanks Station.

P&DC – Summary of Results

Audit Area 

Issues Identified 

Yes No

Clearance Times 

 

Late, Canceled, and Extra Outbound Trips 

  

Delayed Mail 

 

Scanning 

 

Registry Cage 

 

Other Issues 

 

We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the North Houston P&DC. We also identified one additional area related to safety and security.

Processing and Delivery Unit Reports

Report Title Date Report Type Category
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Conroe Post Office Cover
Conroe Post Office, Conroe, TX: Delivery Operations Audit Reports Service Performance
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North Houston PDC Cover
Efficiency of Operations at the North Houston Processing and Distribution Center, Houston, TX Audit Reports Service Performance
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Fairbanks Station Cover
Fairbanks Station, Houston, TX: Delivery Operations Audit Reports Service Performance
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Oak Forest Station Cover
Oak Forest Station in Houston, TX: Delivery Operations Audit Reports Service Performance

Report Recommendations

# Recommendation Status Value Management Response OIG Response USPS Proposed Resolution
1

Provide sufficient management oversight of staff at Fairbanks Station and Oak Forest Station to deliver all committed mail daily.

Open $0 Agree
2

Hire additional supervisory staff at Conroe Post Office to manage delivery operations.

Closed $0 Agree
3

Provide enough vehicles so that Oak Forest Station can complete deliveries daily.

Open $0 Agree
4

Train management at the Fairbanks Station, Oak Forest Station, and Conroe Post Office to enter all delayed mail into the Delivery Condition Visualization system and subsequently confirm delayed mail is reported accurately at all three sites daily.

Open $0 Agree
5

Train all employees on standard operating procedures for package scanning and handling at the Fairbanks Station, Oak Forest Station, and Conroe Post Office.

Open $0 Agree
6

Develop and execute a plan to verify unit management systematically reviews and enforces package scanning performance daily at the Fairbanks Station, Oak Forest Station, and the Conroe Post Office.

Open $0 Agree
7

Provide training to managers and clerks responsible for arrow key security at the Conroe Post Office.

Open $0 Agree
8

Develop and execute a plan to verify arrow keys are properly accounted for and managed, and confirm missing keys are reported to the U.S. Postal Inspection Service at the Oak Forest Station and the Conroe Post Office.

Open $0 Agree
9

Train management at the Fairbanks Station and Conroe Post Office on timekeeping records requirements.

Open $0 Agree
10

Develop a plan to monitor and enforce compliance of timekeeping record requirements at the Fairbanks Station, Oak Forest Station, and Conroe Post Office.

Open $0 Agree