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Reports
Report Title | Date | Report Type | Category | |
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Oversight of the Retail Lobby Customer Experience in New York 1 District | Audit Reports | Customer Service, Delivering for America | ||
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Variations and Trends in Postal Regulatory Oversight | White Papers | Postal Regulatory Commission | |
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Delivery and Customer Service in Colorado Mountain Towns | Audit Reports | Service Performance, Delivery / Mail Processing, Customer Service | |
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Postal Regulatory Commission Acquisition Planning and Contracting Practices | Audit Reports | Postal Regulatory Commission | |
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Postal Regulatory Commission Travel Expenses | Audit Reports | Postal Regulatory Commission | |
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Management of the Postal Regulatory Commission’s Smartphones | Audit Reports | Postal Regulatory Commission | |
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U.S. Postal Service’s Plans to Resolve Post Office Suspensions | Audit Reports | Facilities, Customer Service | |
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The International Package Market – Trends and Opportunities for the Postal Service | White Papers | Strategy & Investments, Innovation, Customer Service | |
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Package Tracking Messaging | Audit Reports | Technology, Delivery / Mail Processing, Customer Service | |
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Mail Delivery, Customer Service, and Property Conditions Review - Select Units - Atlanta, GA | Audit Reports | Service Performance, Customer Service, Field Operations Review |