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Efficiency of Operations at the Delaware Processing and Distribution Center, Wilmington, DE

Audit Reports

  • Wilmington
Jan
10
2023
Report Number:
22-206-R23
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing

Efficiency of Operations at the Delaware Processing and Distribution Center, Wilmington, DE

Background

This report presents the results of our self-initiated audit of the efficiency of operations at the Delaware Processing and Distribution Center (P&DC) in Wilmington, DE. We conducted this audit to provide U.S. Postal Service management with timely information on operational risks at this P&DC. We selected the Delaware P&DC based on Congressional interest in Delaware and concerns raised during a recent House Oversight and Reform Committee hearing. The Delaware P&DC is in the Chesapeake Division and processes letters, flats, and parcels. The Delaware P&DC services multiple 3-digit ZIP Codes in urban and rural communities.

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

Develop and implement a plan to ensure all mail in the manual mail processing area at the Delaware processing and Distribution Center is sorted daily and directed to the dock for dispatch to delivery units

 Closed $0 Agree
2

Develop and implement a plan to ensure load scanning at the Delaware Processing and Distribution Center is completed in accordance with policy.

 Closed $0 Agree