The Office of Inspector General's guidance on requesting information under the Freedom of Information Act.

Please Note:

Due to the COVID-19 pandemic, we have adjusted our FOIA operations to balance the need of fulfilling our mission as effectively and efficiently as possible while also adhering to recommended social distancing for the safety of our staff. As a result, you may see a delay in our processing of requests submitted by mail. To help us handle your request more quickly, please submit all FOIA requests using our online form. Any FOIA requests sent through the mail may be delayed. We apologize for this inconvenience and appreciate your understanding and patience.

The Freedom of Information Act (FOIA), Title 5 of the United States Code, section 552, is a disclosure statute which gives you the right to request access to federal agency records or information. All U.S. government agencies are required to disclose agency records to the public unless the records are protected by one or more of the FOIA's nine exemptions or three exclusions. Under the FOIA, government agencies need not release:

  • Classified Documents
  • Internal Personnel Rules and Practices
  • Information that is Exempt Under Other Laws
  • Trade Secrets and Confidential Business Information
  • Internal Government Communications that are Protected by Legal Privileges
  • Personnel and Medical Files
  • Law Enforcement Records or Information
  • Information Concerning Bank Supervision
  • Geological and Geophysical Information

The three exclusions are rarely used and pertain to particularly sensitive law enforcement and national security matters.

I need to file a FOIA request

Access to Certain Records Without a FOIA Request

The Office of Inspector General makes certain records available without requiring a FOIA request. Such documents include:

Access to Change of Address and P.O. Box Holder Information

The Postal Service, not the OIG, maintains Change of Address and Boxholder information. The Postal Service website, answers questions regarding its policies for releasing this information.

Where to Make a FOIA Request

If the document you are seeking is not available in our Document Library, please submit your FOIA request here; or send your written request via U.S. Mail to

USPS Office of Inspector General
1735 N. Lynn Street
Arlington, VA 22209-2020

Attention: Tanya Hefley, FOIA Officer

The OIG will begin processing your request upon receipt by the FOIA Officer.

How to Make a FOIA Request

You may make a FOIA request for any agency records; however, the records may be protected by one of the FOIA exemptions or exclusions. You must submit your FOIA request in writing and prominently note, "Freedom of Information Act Request" on the first page. Your FOIA request should describe the records sought in sufficient detail to enable us to locate the records with a reasonable amount of effort. Whenever possible, you should include specific information about each record sought, such as the date, number, title or name, author, recipient, and subject matter of the record.

Please be aware that the FOIA does not require us to do research for you, to analyze data, to answer written questions, or to create records in response to a request.

Requesting information on yourself  Postal Service rule (39 C.F.R. § 266.6), and the Privacy Act of 1974 (5 U.S.C. § 552), require we identify individuals submitting requests before releasing agency records containing personal information. Providing the OIG with a completed, signed and dated OIG Privacy Waiver and Certification of Identity form along with a legible copy of your proof of identity provides us with that verification. Proof of identity can be a legible copy of your current driver’s license, Medicare card, or employee identification card.

Requesting information on a third party  (e.g., persons other than yourself). The FOIA may limit our ability to release records concerning third parties, including relatives, colleagues, and clients, without their voluntary, written permission. Third parties may voluntarily waive their privacy rights and allow you access to their records by completing, signing and dating the OIG Privacy Waiver and Certification of Identity form along with their proof of identity.

When making your FOIA request do not provide more personally identifiable information (PII) than required. Do not provide Social Security cards or numbers, or items such as birth certificates. 

Time for Response

We have three methods for responding to your FOIA request. The methods, which have different response times, are regular processing, expedited processing, and extended response time processing. A request is deemed to have been received by the OIG for purposes of computing time for response at the time is actually received by the FOIA Officer.

Regular Processing
Once your FOIA request is received, a determination will be made within twenty days (excluding Saturdays, Sundays, and legal public holidays) whether to disclose or deny the records sought.

Expedited Processing
You may be entitled to expedited processing of your FOIA request if you certify that you have a compelling need. A compelling need may be a threat to someone's life or physical safety. You may also have a compelling need if you are primarily engaged in disseminating information to the public and the information is urgently needed to inform the public concerning actual or alleged Federal Government activity. The request for expedited processing must include your reasons why your request should be expedited. You must also certify that your reasons are true and correct. If these instructions are not followed, your request will revert to regular processing. Within ten days after receiving a proper expedited processing request, you will be notified regarding the decision to expedite your request. If we decide to expedite your request, it will be processed as soon as practicable. If we deny your request for expedited processing, you have the right to submit an appeal, which we will handle expeditiously.

Extended Response Time Processing
Under the FOIA, we may extend the response time for an additional ten business days based upon unusual circumstances involved in the request, such as the volume of records sought.


We will furnish, without charge, reasonable quantities of material that we have available for free distribution to the public. Under the FOIA, we are permitted to charge certain fees for processing FOIA requests. Fees may vary depending on the requester's category. Commercial requesters may be charged fees for searching, reviewing, and duplicating records. Noncommercial requesters, such as educational or scientific institutions and the news media, are only charged for the duplicating expenses, after the first 100 pages of copies. All other requesters who do not fall within either of these two categories are not charged for the review of the records, only for the search and duplication of the records. No charge is assessed for the first two hours of search time or for the first 100 pages of copies.

Fees $10.00 or less
If the total fee for searching, reviewing, and duplicating is $10.00 or less no fee is assessed.

Fees $25.00 or more
If you do not include an acceptable agreement to pay the fees at the time of your request, we will promptly notify you if the estimated cost for processing your request is expected to exceed $25.00. Once you provide us with an agreement to pay all fees, we will release the records.

Fees over $250.00
If the estimated fees exceed $250.00, we may require you to pay the fees in advance.

Fee Waivers
We may waive fees, if the disclosure of the requested information contributes significantly to the public's understanding of the operation or activities of the government and is not primarily in the commercial interest of the requester.

Initial Request Determination

Once we have processed your request and any fee issues have been resolved, we will send you a written notice explaining our determination to disclose or deny records. If information is being withheld, we will specify the FOIA exemption that pertains to the denial. You will also be advised of your right to appeal any adverse determination. If pages of the requested information are withheld in their entirety, we will usually specify the number of pages being withheld or will make a reasonable effort to estimate the amount of withheld information.


When we deny records or a fee waiver, you may file an appeal in writing to:

USPS Office of Inspector General
1735 N. Lynn Street
Arlington, VA 22209-2020

Attention: FOIA Appeals Officer

An appeal should include a copy of the initial request, a copy of the letter denying the request, and a statement explaining why you disagree with our decision. You should write "Freedom of Information Act Appeal" on the front of the envelope and on the first page of the appeal letter.

The basic purpose of the Freedom of Information Act (FOIA) is to shed light on an agency’s performance of its statutory duties. The FOIA generally provides that any person has a right, enforceable in court, to obtain access to federal agency records, except to the extent that such records (or portions of them) are protected from public disclosure by one of nine exemptions or by one of three special law enforcement record exclusions. The FOIA provides only for the disclosure of federal agency records; it does not require government agencies to create records or to answer questions. Agencies need not add explanatory materials to any records disclosed in response to a FOIA request.

Requesters have the right to appeal an agency’s determination to withhold or excise information contained in agency documents that are responsive to a FOIA request. However, neither the FOIA nor the Inspector General Act provides FOIA requesters the right to appeal an OIG’s decision to open, not open, close, or not close any audit, investigation, or other inquiry.

Judicial Review

If your appeal has been decided and you still believe that we have not handled your FOIA request in accordance with the law, you may seek judicial review. Judicial review is a litigation process in which you challenge our action in a lawsuit filed in Federal Court. You may file the suit in a Federal District Court in any of the following places: (1) where you reside; (2) where you have your principal place of business; (3) in the District of Columbia; or (4) where the records are located.