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Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Seattle, WA, Region |
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Audit Reports |
Service Performance, Delivery / Mail Processing, Customer Service, Field Operations Review |
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Demographic Trends in Mail Access Changes and Service, 2016-2020 |
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White Papers |
Delivery / Mail Processing, Customer Service |
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Hearing Before the House Subcommittee on Government Operations |
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Congressional Testimonies |
Delivery / Mail Processing, Customer Service |
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Mail Delivery and Customer Service Operations – Sunrise Station, Las Vegas, NV |
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Audit Reports |
Customer Service, Delivery / Mail Processing, Service Performance |
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System |
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White Papers |
Customer Service |
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Improving Operational Efficiency Using Informed Visibility |
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White Papers |
Customer Service |
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Mail Delivery and Customer Service Operations – Newark Post Office, Newark, DE |
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Audit Reports |
Customer Service, Delivery / Mail Processing, Service Performance |
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Mail Delivery and Customer Service Operations – Carrier Sections, Cleveland, OH |
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Audit Reports |
Customer Service, Delivery / Mail Processing, Service Performance |
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Mail Delivery and Customer Service Operations – East Stroudsburg Post Office, East Stroudsburg, PA |
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Audit Reports |
Customer Service, Service Performance |
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Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic |
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White Papers |
Customer Service |