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Improving the Customer Experience with USPS Customer Care Centers |
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White Papers |
Customer Service |
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Postal Partnerships: The Complex Role of Middlemen and Discounts in the USPS Package Business |
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White Papers |
Cost & Pricing |
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Delivering the Best Customer Experience |
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White Papers |
Service Performance, Customer Service |
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Postal Customer Satisfaction: A Primer of Four Surveys |
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White Papers |
Customer Service |
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Examining Changes in Postal Product Costs |
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White Papers |
Cost & Pricing |
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Lessons in Price Regulation from International Posts |
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White Papers |
Cost & Pricing |
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Lease Cost Saving Opportunities – Eastern Area |
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White Papers |
Cost & Pricing |
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Challenges in Controlling Costs with Standard Mail Flats and Periodicals |
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White Papers |
Cost & Pricing |
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What Postal Services Do People Value the Most? A Quantitative Survey of the Postal Universal Service Obligation |
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White Papers |
Customer Service |
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Guiding Principles for a New Universal Service Obligation |
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White Papers |
Customer Service |
