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Reports
Report Title | Date | Report Type | Category | |
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Mail Delivery, Customer Service, and Property Condition Reviews – Select Units, Seattle, WA, Region | Audit Reports | Service Performance, Delivery / Mail Processing, Customer Service, Field Operations Review | ||
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Demographic Trends in Mail Access Changes and Service, 2016-2020 | White Papers | Delivery / Mail Processing, Customer Service | |
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Hearing Before the House Subcommittee on Government Operations | Congressional Testimonies | Delivery / Mail Processing, Customer Service | |
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Shipping Services Contract Compliance | Audit Reports | Service Performance, Contracting | |
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Mail Delivery and Customer Service Operations – Sunrise Station, Las Vegas, NV | Audit Reports | Customer Service, Delivery / Mail Processing, Service Performance | |
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Contractor Security Clearances at Surface Transfer Centers | Audit Reports | Security, Contracting | |
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Controls Over Contract Labor Hours | Audit Reports | Contracting, Human Resources | |
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System | White Papers | Customer Service | |
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Improving Operational Efficiency Using Informed Visibility | White Papers | Customer Service | |
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How Institutions Change | White Papers | Retail, Sales & Marketing, Innovation |