Background

The U.S. Postal Service’s mission is to provide timely, reliable, secure, and affordable mail and package delivery to more than 160 million residential and business addresses across the country. The U.S. Postal Service Office of Inspector General reviews delivery operations at facilities across the country and provides management with timely feedback in furtherance of this mission. 

This interim report presents the results of our self-initiated audit of delivery operations and property conditions at the White Plains Main Post Office (MPO) in White Plains, NY. The White Plains MPO is in the New York 3 District of the Atlantic Area and serves about 85,304 people in ZIP Codes 10601, 10603, 10604, 10605, 10606, and 10607, which are considered urban areas. The unit also services ZIP Code 10602 for PO Box routes.

This delivery unit has 63 city routes. From October 18 through November 14, 2025, the delivery unit had one postmaster and six supervisors. During our site visit two of the six supervisors were assigned to a different facility but the unit had an additional three acting supervisors. As of October 31, 2025, the year-to-date employee availability rate for the White Plains MPO was 90.5 percent, which is under the Postal Service’s retail and delivery operations employee availability goal of 93.7 percent for fiscal year 2025. The White Plains MPO is one of four delivery units the OIG reviewed during the week of December 8, 2025, that are serviced by the Westchester Processing and Distribution Center.