Throughout the year we completed a series of audits on mail operations and delayed mail at eight postal processing facilities across the country. As we conducted our work, we began to see a consistent story. So we thought it would be useful to publish a capping report summarizing our results. So, what did we find? Plant managers were focused on manually counting the amount of delayed mail at each facility. While that’s good, this type of counting takes time. Last January, when USPS implement
