California 5 District: Delivery Operations
We performed a self-initiated audit at the Los Angeles Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of November 13, 2023. The delivery units included the Dockweiler Station, Downtown Long Beach Station, and Inglewood Carrier Annex.
We issued individual reports for the three delivery units and the P&DC we visited (see links below). We identified deficiencies in all five areas we reviewed affecting mail delivery, customer service, and property conditions at the three delivery units we visited.
We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address (see link above).
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
---|---|---|---|
Dockweiler Station | Downtown Long Beach Station | Inglewood Carrier Annex | |
Delayed Mail |
Yes |
Yes |
Yes |
Package Scanning |
Yes |
Yes |
Yes |
Carrier Complement and Timekeeping |
Yes |
Yes |
Yes |
Arrow Keys |
Yes |
Yes |
Yes |
Property Conditions |
Yes |
Yes |
Yes |
Other Issues |
Yes |
Yes |
No |
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Los Angeles P&DC. We also identified issues related to safety and security:
Audit Area |
Issues Identified |
|
---|---|---|
Yes | No | |
Clearance Times |
|
X |
Delayed Mail |
X |
|
Late, Canceled, and Extra Outbound Trips |
X |
|
Scan Compliance |
X |
|
Registry Cage |
X |
|
Other Issues |
X |
|