Texas-2 District: Delivery Operations
We performed audits at the North Houston Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC in the Houston, Texas region during the week of September 11, 2023. The delivery units included the Fairbanks Station, New Houston, TX; Oak Forest Station, Houston, TX; and Conroe Main Post Office, Conroe, TX.
We issued individual reports for the three delivery units and the P&DC we visited. We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address.
Controls Reviewed |
Deficiencies Identified – Yes or No |
||
---|---|---|---|
Fairbanks Station | Oak Forest Station | Conroe Post Office | |
Delayed Mail |
Yes |
Yes |
Yes |
Package Scanning |
Yes |
Yes |
Yes |
Arrow Keys |
No |
Yes |
Yes |
Carrier Compliment & Timekeeping |
Yes |
Yes |
Yes |
Property Conditions |
Yes |
Yes |
Yes |
We identified deficiencies affecting mail delivery, customer service, and property conditions at the delivery units. Specifically, we found deficiencies with all five areas we reviewed for the Oak Forest Station and the Conroe Main Post Office, and deficiencies with four areas at the Fairbanks Station.
Audit Area |
Issues Identified |
|
---|---|---|
Yes | No | |
Clearance Times |
X |
|
Late, Canceled, and Extra Outbound Trips |
X |
|
Delayed Mail |
X |
|
Scanning |
X |
|
Registry Cage |
|
X |
Other Issues |
X |
|
We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the North Houston P&DC. We also identified one additional area related to safety and security.