Last Monday was predicted to be the busiest day of the year for Post Offices™ across the country. Have you visited a Post Office recently? If so, we would like to hear your story.
Why were you there? What worked well? What didn’t work well?
Has your local Post Office adopted any best practices that should spread across the country? Are there any low-cost improvements that would improve the retail experience?
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Stamp prices are traditionally in whole cent increments. That means it is difficult to target a particular percentage increase. For instance, a one-cent increase on the 42-cent stamp would have been 2.4 percent; while the two-cent increase was 4.8 percent.
The Automated Postal Center (APC) is a self-service kiosk typically placed in Post Office lobbies to provide customers with a convenient alternative to the full-service counter. APCs offer customers a wide range of postal products, services, and information.
You have likely heard the term “big data” frequently these days. From health care to marketing to law enforcement techniques, data analytics are driving decisions and improving outcomes.
At the OIG, data analytics — which include data mining, risk assessments, and predictive analytics —...
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In 2001 First-Class Mail (FCM) hit an all-time peak of 104 billion pieces. Fast forward to today and it is down more than 40 percent.
Well, if you’re a reader of this blog, you also know that despite this, First-Class Mail remains the biggest provider of revenue and contribution (profit...
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Imagine receiving a text on your phone saying, “The robot has just arrived with your delivery.” Thanks to on-demand delivery services like Postmates and Deliv, which are making robotic deliveries of food and convenience items in San Francisco and D.C., meeting a package bearing robot at your...
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Postal Service properties may be vacated due to events such as network optimization efforts, emergency suspensions, and/or staffing shortages. A decision to close or consolidate a Post Office (also known as a discontinuance) must be based on specific criteria, such as the effect on the community...
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The existing fleet of two-ton vehicles has aged to or is beyond its planned life cycle, requiring frequent repairs. Regardless of preventive maintenance performed, chassis and component parts break down, resulting in increased vehicle maintenance costs. Many of the important engine and chassis...
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The Corporate Information Security Office (CISO) is responsible for protecting the Postal Service’s infrastructure against cyber threats that could disrupt operations to the 45,000 point of sale terminals, 2,837 retail kiosks, 8,500 mail processing equipment pieces, USPS.com, and more. Since...
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