Last Monday was predicted to be the busiest day of the year for Post Offices™ across the country. Have you visited a Post Office recently? If so, we would like to hear your story.
Why were you there? What worked well? What didn’t work well?
Has your local Post Office adopted any best practices that should spread across the country? Are there any low-cost improvements that would improve the retail experience?
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Stamp prices are traditionally in whole cent increments. That means it is difficult to target a particular percentage increase. For instance, a one-cent increase on the 42-cent stamp would have been 2.4 percent; while the two-cent increase was 4.8 percent.
The Automated Postal Center (APC) is a self-service kiosk typically placed in Post Office lobbies to provide customers with a convenient alternative to the full-service counter. APCs offer customers a wide range of postal products, services, and information.
It’s not easy to find something the entire postal community can agree on. But the U.S. Postal Service’s need to replace its delivery vehicles just might get all heads nodding.
Given package volume growth, the Postal Service needs vehicles with increased cargo-handling capacity to replace...
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It’s that time of year again, when we release our Semiannual Report to Congress (SARC) — a twice yearly look at our work that reflects our mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service.
Through the first six months of this fiscal year, we issued...
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It’s a lot less expensive to retain a current customer than to acquire a new one. That’s a timeless marketing adage for a reason: it’s true.
In fact, it may never be truer than in today’s economy. Customers have an unprecedented array of choices and easy access to global products and...
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Highway transportation is the surface transportation of mail by means other than bus, rail or water. Service may be between two or more designated points (over the road) or in a local metropolitan area (shuttle service). Highway transportation contracts may include requirements for in-route...
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The Postal Service’s mail processing resources, information technology network, and transportation infrastructure delivers mail to every residential and business address in the country. The mail processing resources include facilities, equipment, and systems used to process, transfer, and store...
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The Postal Service has over 300 processing plants where more than 150 billion pieces of mail are sorted each year. The OIG has recently conducted a series of audits on facility conditions at retail facilities and is now looking at processing facilities nationwide. The safety, security and...
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