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And Then There Were None

On December 8, the U.S. Postal Service Board of Governors Chairman James Bilbray served his final day. The board is now without any independent governors for the first time since the Postal Reorganization Act of 1970 created the governing body, which operates much like a corporate board providing strategic direction to the Postal Service.

While Postmaster General Megan Brennan and Deputy Postmaster General Ron Stroman serve on the Board of Governors, the board is also made up of nine independent governors appointed by the president and approved by the Senate.

 

A Happy Customer is a Loyal Customer

The U.S. Postal Service has made improving the customer experience a priority. Postal officials see a positive customer experience as a key to revenue generation because customers are more likely to return if their experience was good. As Deputy PMG Ron Stroman noted to a gathering of postal officials in August, “Our customers have choices, they don’t have to come to us. How people are treated makes all the difference in the world.”