The Postal Service has a long and proud history in public service. It has always been viewed as part of the federal government, yet has also been told to “act like a business” and to be self-sufficient. These distinctions can lead to interesting real-world implications, such as the degree to which retail associates should “upsell” or otherwise assist customers as they transact postal business. On one extreme, some claim that retail associates should do everything to find the lowest price for the customer.
Surface Visibility (SV) may sound like a nautical or even aeronautical term, but to the U.S. Postal Service it refers to multiple systems integrated to scan and track mail transported within the postal network. In fact, if you've ever used USPS Tracking to find where a package is, SV scanning...Read More