Management consulting guru Peter Drucker famously said of business management, “What gets measured gets done.” And the U.S. Postal Service seems to follow that maxim, using performance indicators and other types of measurements to improve performance in many aspects of its operations. But we recently found it could benefit from more such measurement in one area – its Premier Office Program.
The opioids epidemic, which President Trump declared a public health emergency in October 2017, has had a national impact on many people, businesses, and organizations, including the U.S. Postal Service.
We have conducted...Read More