Customer retention blog art

To Everything – Reduce Churn, Churn, Churn

It’s a lot less expensive to retain a current customer than to acquire a new one. That’s a timeless marketing adage for a reason: it’s true.

In fact, it may never be truer than in today’s economy. Customers have an unprecedented array of choices and easy access to global products and services. If you can’t keep them happy, they’ll find someone who can. That’s why businesses work hard to reduce churn, the attrition or turnover of customers.

 

Recycling and Reducing Trash

Remember when trash was just trash? Today, waste management is smart business. 

Some years ago, the U.S. Postal Service recognized it could spin trash into gold, so to speak. It could save money by reducing trash disposal costs and generate revenues by turning trash into recyclables. With its economies of scale, it could maximize benefits by investing in capital equipment and best practices to achieve productivity gains that reduce material handling costs.

 
SARC Cover Image

The OIG Reports to Congress

Our Semiannual Report to Congress is a record of our work over a 6-month period that reflects our mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service. As required by law, we publish the SARC – as we affectionately call it – twice a year.

 
Names (and Prices) They Are a-Changin Image

Names (and Prices) They Are a-Changin'

At one time, it was called Third-Class Mail. Today, it's known as Standard Mail. In 2017, it will be called (USPS) Marketing Mail. The U.S. Postal Service has proposed a name change for Standard Mail to better signal to customers that this mail is used primarily to market a product or service.

 

Know Your Rights

The U.S. Postal Service has an obligation to ensure the safety of its employees by creating and maintaining a violence-free work environment. Our recent audit work confirmed that the Postal Service has a comprehensive program to identify, review, report, and address employee assaults.

Postal Service employees who have been assaulted can take one or more of the following actions based on the circumstances:

 

Do Americans Want Drone Delivery?

Credit Amazon CEO Jeff Bezos for bringing drones into the public consciousness with his December 13, 2013, 60 Minutes interview. In what many skeptics viewed as a masterful piece of marketing, he predicted that in the next 5 years, drones would further revolutionize the online retail industry. Suddenly, drones were on the national radar screen, even though only a few test models were actually flying.

 

Where Have All the Collection Boxes Gone?

Mail collection boxes are practically as American as apple pie. They also seem to be disappearing as quickly as mom’s homemade apple pie. 

Nationally, the number of collection boxes declined by more than 12,000 in the past 5 years. Some customers have complained the U.S. Postal Service has gone too far and removed too many collection boxes in neighborhoods. They’ve also questioned whether this effort is saving USPS money in the long run.

 

Digital Head Count

What a difference a decade makes. The U.S. Census Bureau is planning to use technology in a big way for the upcoming 2020 census, relying on digital surveys rather than the traditional mailed-back paper surveys. Citizens will receive a letter in the mail directing them to fill out their survey online.

 

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