What if the U.S. Postal Service tapped the vast array of available digital information technologies to enhance sales, operations, and new business development? The possibilities, it would seem, while not endless, are fairly extensive.
Wouldn’t it be nice to receive only the advertising mail that interests you? Information about products and services you like or want to learn about, and nothing else? And wouldn’t it be nice for advertisers to know more about what recipients think about their ads? Is an offer appealing, but the timing is not right, or is a recipient completely uninterested?
On July 26, 1775, all you needed to deliver the mail was a strong back and a fast horse. In 2013, the tools required to move 40 percent of the world’s mail sound more at home in science fiction. Robots, supercomputers, 23 petabytes of digital storage (that’s 24,117,248 Gigabytes), and one of the world’s largest computer networks help deliver letters and parcels across the globe. Like any organization of its size and profile, the Postal Service regularly sees malicious activity directed at its network.
Performance-based contracting lets government agencies acquire services using contracts that define what is to be achieved, not necessarily how the work is done. The idea is that contractors have the freedom to define how they will achieve the objectives, which allows them to use innovative approaches. The government benefits by receiving best-value products and services.
Matching workforce to workload has been a long-term struggle for the U.S. Postal Service. In its banner years, when volume was increasing, the Postal Service often found it difficult to quickly reduce workhours to offset seasonal dips in mail volume. Over the past 6 years, as volumes have steadily declined, the Postal Service has done a better job of matching its work hours to its workload. It has its lowest number of career employees in 25 years and productivity has seen steady cumulative improvement.
Pushing the Envelope wishes our readers a joyful holiday season and a prosperous new year. We will take a break this week, but we encourage you to read over the past year’s blogs and let us know what you think on any of the wide range of topics we blogged on in 2012. We also want to remind you to visit the site next Monday when we will post our list of the Top 10 Stories of the Year. As always, we look forward to your comments and insights.
Since the launch of “Pushing the Envelope” in October of 2008, we have been blogging on topics of interest to U.S. Postal Service stakeholders and the general public. We’ve published 212 blogs to date (this one makes 213). Since it is our birthday, we thought we’d take this time to reflect on the last year and to look to the future.
First, thanks to our active readers who provide insightful commentary and food for thought. Your ideas and comments can turn into audit projects, white papers, or even the need to turn something over to our Office of Investigations.
It’s been a year of major changes in the postal world. Looking over the headlines, the staff at the Office of Inspector General has pulled together the list below of the top 10 postal stories for 2011. Take a moment, read them over, and vote for your top story of the year. If you think we missed one, let us know!
10.Another Year, Another Loss – Even with a deferral of the retiree health payment, the Postal Service loses $5.1 billion in 2011, although $3.7 billion is changes to workers’ compensation expenses.
Pushing the Envelope is entering its fourth year! So on this annual observance of our birthday, let’s look back at some of the successes of our third year and consider where we hope to take this blog in the next year.
We published our first blog in October 2008, and since that time, Pushing the Envelope has tried to highlight a number of important postal issues for the benefit of postal stakeholders and the public at large. In the last year alone, 1046 comments have been posted in response to topics on our blog.