Automated Package Stations – Rapidly Expanding Service in Europe!

Deutsche Post graphic emphasizing
online ordering and shipment integration.
About a year ago, we ran a short blog about Deutsche Post’s Automated Packstations. Operated via touch screens, Packstation services include 24/7 customer pick-up and the ability to mail parcels and letters as well as print postage. When a parcel arrives, the recipient is notified via e-mail for pick up at the kiosk. Customers can have their packages delivered to a Packstation of their choice.


Stamp Vending Machines

For decades, the Postal Service offered vending machine service to supplement its retail operations. Vending machines meet the needs of customers who want to purchase stamps without waiting in line. While the lack of stamp vending machines has resulted in customer frustration and a surprising number of newspaper articles, the problems are particularly acute in economically depressed and more urban areas.


24-Hour Parcel Service?

A recent presentation by Deutsche Post describes the German delivery and logistics company’s efforts to transform its retail network. One particularly interesting innovation is self-service Packstations. Like the U.S. Postal Service’s APCs (Automated Postal Centers), these kiosks allow customers to ship packages. However, Packstations also provide 24-hour access for parcel pickup. Customers can register to receive their packages at any packstation in the country. When the package arrives, the recipient receives an e-mail or text message.