More than 40 million Americans change their address each year, which means the U.S. Postal Service forwards an awful lot of mail. In fiscal year 2010, it forwarded 1.2 billion pieces. Under the Postal Service’s regulations, customers who fill out a change of address form have their mail forwarded to their new address for 12 months after the move. Mail forwarding costs the Postal Service almost $300 million a year. The cost to return mail to sender is another $800 million.
The U.S. Postal Service has an obligation to ensure the safety of its employees by creating and maintaining a violence-free work environment. Our recent audit work confirmed that the Postal Service has a comprehensive program to identify, review, report, and address employee assaults.