Two times a year, we publish a report of our work and activities for a just-ended 6-month period. This Semiannual Report to Congress (SARC) is required by law, but it’s also a chance for us to share our record of work with our many stakeholders. The work reflects our mission to help maintain confidence in the postal system and improve the Postal Service’s bottom line through independent audits, investigations, and research.
Americans are a mobile bunch. Last year, the U.S. Postal Service processed nearly 37 million change of address (COA) requests, with most of them (20.6 million) submitted as hardcopy requests.
With COA service, residential and business customers can have their mail forwarded to a new...Read More