Tackling Delivery Delays

More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce.

As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of late delivery or missed deliveries have increased in some areas.

 

Delivery Hurdles

More packages and fewer letters is the new normal for the U.S. Postal Service. Now it needs to adapt its delivery operations to this mail mix to protect service. Unfortunately, some customers are already feeling negative effects of this changing mail mix.

 

B2C Growing Pains

As an online shopper, the world is your oyster. You can pretty much order anything from nearly anywhere in the world for delivery to your home, or in some cases, to wherever you direct the package. And increasingly, consumers are getting these deliveries at a reasonable cost and with plenty of visibility along the way.

 

Certainty Beats Speed

Knowing exactly where your package is and when it will arrive has the edge over how long it will take when it comes to what consumers want in cross-border delivery of online orders. That’s one of the key findings of the most recent survey from the International Post Corporation (IPC) on cross-border ecommerce shopping.

 

Do Americans Want Drone Delivery?

Credit Amazon CEO Jeff Bezos for bringing drones into the public consciousness with his December 13, 2013, 60 Minutes interview. In what many skeptics viewed as a masterful piece of marketing, he predicted that in the next 5 years, drones would further revolutionize the online retail industry. Suddenly, drones were on the national radar screen, even though only a few test models were actually flying.

 

The Best-Laid Plans

With mail volume declining and the mail mix changing, the U.S. Postal Service is adjusting processing capacity and the size of the network to better match the current workload. But getting to the end game has been painful, with plenty of bumps and bruises. Service, in particular, has taken a hit.

 

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