Credit Amazon CEO Jeff Bezos for bringing drones into the public consciousness with his December 13, 2013, 60 Minutes interview. In what many skeptics viewed as a masterful piece of marketing, he predicted that in the next 5 years, drones would further revolutionize the online retail industry. Suddenly, drones were on the national radar screen, even though only a few test models were actually flying.
With mail volume declining and the mail mix changing, the U.S. Postal Service is adjusting processing capacity and the size of the network to better match the current workload. But getting to the end game has been painful, with plenty of bumps and bruises. Service, in particular, has taken a hit.
It’s now the norm to see doorstep delivery of groceries, medication, dry cleaning, oversized patio furniture, and basically anything else you can think of. And we expect those deliveries on demand, sometimes even the same day we place the order.
By Jody Berenblatt, senior advisor, GrayHair Advisors We are living in the age of the “delivery revolution.” Businesses are positioning themselves to deliver goods where and when customers want them. Order nearly anything anywhere and the Postal Service can deliver the item in a reasonable timeframe at a reasonable price.
By Robert M. Campbell, Ph.D., president and vice-chancellor, Mount Allison University, Sackville, NB Canada When I became president of Mount Allison University, Canada’s top-ranked undergraduate university, I moved to a college town, which, like most Canadian towns, did not get home delivery from Canada Post. I had to adjust to the rhythm of mail runs to our Post Office. I have, ironically, since enjoyed MORE home delivery than ever. Without access to urban retail outlets, we shop online incessantly.
By Jim Holland, research director, National Association of Letter Carriers Six days a week, over 200,000 city delivery letter carriers fan out on routes across the country to deliver and pick up mail and packages for residences and businesses. Carriers now even deliver packages on Sundays and holidays. Increasingly, letter carriers do work beyond traditional postal services, helping to meet the growing needs of both shippers and recipients. Letter carriers are a daily presence in communities across the country, which helps them become familiar with the needs of their communities.
By Keith Kellison, senior vice president, UPS Global Public Affairs When we say “neighborhood logistics,” what we really mean is serving everyday people like me and you better than ever before. At UPS, that’s nothing new. Since our start in 1907, we’ve gone through a host of transformations. From the early days of delivering by bike, to the first package cars, to next-day air shipments, UPS has led the way in meeting customers’ demands. Quickly responding to changes in those demands is paramount.
You know you’ve made it when your company name becomes a verb. That’s where Uber is right now – as in, I’m going to Uber over – following in the footsteps of other companies-as-verbs, such as FedEx and Xerox.
Uber, the technology company that matches car service to rider, has successfully disrupted the entrenched taxi industry. And now pundits are wondering what might be next for the successful upstart. Recent news articles in Marketwatch and Forbes say it could be the package delivery industry.
The Midwest is the nation’s “breadbasket.” New England has its Patriots. Appalachia loves its bluegrass music. And it never rains in Southern California. We all associate certain things with different regions of the country. Now, it seems, one of those things is mail volume.