Who doesn’t like finding a package they ordered online on their doorstep at an unexpected time, like, say, late in the evening just before you turn out the porch light for the night?
As an online shopper, the world is your oyster. You can pretty much order anything from nearly anywhere in the world for delivery to your home, or in some cases, to wherever you direct the package. And increasingly, consumers are getting these deliveries at a reasonable cost and with plenty of visibility along the way.
Knowing exactly where your package is and when it will arrive has the edge over how long it will take when it comes to what consumers want in cross-border delivery of online orders. That’s one of the key findings of the most recent survey from the International Post Corporation (IPC) on cross-border ecommerce shopping.
Credit Amazon CEO Jeff Bezos for bringing drones into the public consciousness with his December 13, 2013, 60 Minutes interview. In what many skeptics viewed as a masterful piece of marketing, he predicted that in the next 5 years, drones would further revolutionize the online retail industry. Suddenly, drones were on the national radar screen, even though only a few test models were actually flying.
With mail volume declining and the mail mix changing, the U.S. Postal Service is adjusting processing capacity and the size of the network to better match the current workload. But getting to the end game has been painful, with plenty of bumps and bruises. Service, in particular, has taken a hit.
By Keith Kellison, senior vice president, UPS Global Public Affairs When we say “neighborhood logistics,” what we really mean is serving everyday people like me and you better than ever before. At UPS, that’s nothing new. Since our start in 1907, we’ve gone through a host of transformations. From the early days of delivering by bike, to the first package cars, to next-day air shipments, UPS has led the way in meeting customers’ demands. Quickly responding to changes in those demands is paramount.
It’s now the norm to see doorstep delivery of groceries, medication, dry cleaning, oversized patio furniture, and basically anything else you can think of. And we expect those deliveries on demand, sometimes even the same day we place the order.
By Jody Berenblatt, senior advisor, GrayHair Advisors We are living in the age of the “delivery revolution.” Businesses are positioning themselves to deliver goods where and when customers want them. Order nearly anything anywhere and the Postal Service can deliver the item in a reasonable timeframe at a reasonable price.