As the U.S. Postal Service remakes itself into a leaner organization in the face of a communications revolution, it still remains a powerful medium and an important part of the nation’s infrastructure. A smaller Postal Service will still be huge, with more than $60 billion in projected revenue. It will not disappear tomorrow.
The American marketplace is experiencing constant changes in the ways that companies conduct business and communicate with customers. Like other businesses, the Postal Service must also innovate to stay relevant. The Office of Inspector General plans to examine innovation processes currently used by major U.S. corporations to learn about best practices/processes.
Pushing the Envelope was launched in the late Fall of 2008. Since then, we have posted 118 topics (including this one) and received more than 3,800 comments from our readers. Topics covering issues of interest to Postal Service employees generated the greatest response. Our top five, by views, include the following:
2)OIG wants to know how you feel about sick leave
3)Nationwide Wage Uniformity
4)Brainstorm Ideas part 2 (allowed people to choose the best idea)
5)Brainstorm Ideas to Help the Postal Service
According to a New York Times article, nearly 10 percent of Americans do not have bank accounts. These and other underbanked people may be taken advantage of by lenders, check cashing facilities, and pawnbrokers through excessive interest rates and fees. Fortunately, in this country, there are many options for consumers to choose, including prepaid debit cards. What if the Postal Service explored partnering with prepaid debit card providers to sell prepaid debit cards at post offices, just as they are now sold at other retail outlets?
“Undercover Boss,” a CBS show that began airing in February, follows Chief Executive Officers (CEOs) as they go undercover to work primarily in lower-level positions in their own companies. Beyond its entertainment value, the episodes have exposed a significant disconnect between senior management and employees. While featured CEO’s have not recently, if ever, worked in entry-level positions in their companies; in contrast, the Postal Service has a proud history of promoting from within. Many of its current officers have carried mail, sold stamps, or worked in mail processing plants.
As noted in the update on Wednesday, there was a tremendous response to last week’s brainstorming exercise! As of Friday afternoon there were almost 350 comments posted -- many more than usual! If nothing else, this shows widespread and heartfelt concern for the well-being and financial viability of the Postal Service. Not only was the quantity of postings notable, so was the variety of ideas; they covered a broad spectrum, from cost-cutting possibilities to new lines of business.