The U.S. Postal Service faces significant financial, strategic, and operational challenges. As it presses for comprehensive reform legislation, the Postal Service continues to look for ways to reinvent its business model and adapt to technology. Despite the challenges, the Postal Service remains committed to its goals of improving service, generating income, improving its workforce and the workplace, and corporate responsibility. In its just-released Semiannual Report to Congress, the Office of Inspector General (OIG) highlights work that addresses the Postal Service’s goals and helps to ensure the integrity of postal processes and finances.
During the 6-month reporting period of October 1, 2012, through March 31, 2013, the OIG issued reports that align with the Postal Service’s strategic goals. During this period, we issued 92 audit reports, management advisories, and Performance and Results Information Systems risk models and postal management accepted 92 percent of our significant recommendations. The OIG also safeguards the Postal Service’s revenue and assets and helps deter postal crime. During this period, we conducted 1,656 investigations that led to 260 arrests and nearly $2 billion in fines, restitutions, and recoveries, of which $72 million went to the Postal Service. The OIG also helped investigate a pharmaceutical case that resulted in the Postal Service receiving $40 million.
The OIG continues to rely on data modeling and data analytics to focus our efforts on the Postal Service’s high-risk areas to produce valuable work. These tools help us to find the root causes of weaknesses in postal operations and to offer solutions. As the OIG seeks solutions that will help the Postal Service, it encourages feedback through its blog, audit projects, and other social media outlets.