December 20, 2013 (Report Number RARC-WP-14-004)
November 8, 2013 (Report Number MS-AR-14-001)
During a recent audit, the U.S. Postal Service Office of Inspector General (OIG) found that significant improvements to the Postal Service’s internal stamp ordering and fulfillment processes are needed. The audit was initiated because of concerns that postal retail units (PRUs) were running low on or out of stamps to sell to the public.
December 18, 2013 (Report Number RARC-WP-14-003)
The U.S. Postal Service has substantial intellectual property (IP) assets. The ZIP Code is one of the best known assets, but they also include optical character reader technology and address management techniques, among many others. The Postal Service has secured patent protection for some IP assets but lacks a fully developed strategy for all its IP – and that could ultimately pose some serious problems for not just the Postal Service but the entire mailing/shipping industry and the public as well.
December 11, 2013 (Report Number RARC-WP-14-002)
In the face of competing technologies, such as the telegraph, telephone, and computers, the U.S. Postal Service‘s mission to bind the nation together has remained largely unchanged. Likewise, the Office of Inspector General’s (OIG) commitment to integrity, accountability, and transparency remains steady, even as the tools we use to achieve our goals continually evolve.
October 30, 2013 (Report Number NO-MA-14-001)
November 18, 2013 (Report Number RARC-WP-14-001)
So what does the generation born and raised in the age of the Internet think of something like regular mail? Do so-called Digital Natives, who have little experience with life pre-World Wide Web, have any interest in it? Did they ever? The questions raise critical implications for the future of the U.S. Postal Service, as mail volume has plummeted with the rise of digital communications and the postal reform debate continues.
September 9, 2013
Social media is changing the way organizations communicate with their audience. Integrating technology, social interaction, and content creation, social media is an online communications tool that helps facilitate communication and collaboration. It is an increasingly popular business tool for sharing information with diverse stakeholders and a vehicle for receiving and addressing customer suggestions and complaints. Organizations can become more engaged than ever with their audiences by using social media to create and share content.
Performance-based contracting involves the use of contracts that define the work to be achieved and not necessarily how the work is performed. Contractors have the freedom to determine how to meet performance objectives as long as appropriate performance quality levels are achieved. Payment to the contractor is made only for services that meet those levels.