eCommerce Customers Want Flexible Package Payment Options

Parcel Payment Technologies and Payment Strategies - White Paper FT-WP-15-001 – 11/19/2014

As consumers and small businesses increasingly use computers, smartphones, tablets and other devices to buy and sell goods, there is a growing demand for flexible ways to buy services to ship these goods. The Postal Service lags behind its primary competitors in offering technology-savvy customers mobile applications and credit services to pay for packages and shipping.

Semiannual Report to Congress

The Office of Inspector General is tasked with ensuring efficiency, accountability, and integrity in the U.S. Postal Service. We also have the distinct mission of helping to maintain confidence in the mail and postal system, as well as to improve the Postal Service’s bottom line.

Guiding Principles for a New Universal Service Obligation

RARC-WP-15-001 - 11/17/2014

The U.S. Postal Service’s universal service obligation (USO), which establishes what mail services the Postal Service must provide, lacks a clear, comprehensive definition. The current USO is assumed to be a hodgepodge of various legal requirements and regulations that, in most cases, provide only broad guidance. For example, while public access to postal services is an important component of USO, there are no specifics about how many access points such as mail collection boxes or post offices must exist.

Revenue Protection is Vital to Postal Service Viability

Revenue Protection Rules - Management Advisory Report MS-MA-15-001 - 10/03/2014

Revenue protection is critical to posts’ survival in a world of declining mail volume. And it can be a challenge, especially given the Universal Postal Union’s estimate that posts lose 5 to 10 percent of postage revenue due to fraud, poor mail acceptance, sampling and billing processes, and unreliable revenue collection technology.

Voyager Card Fuel Program is Ineffective

Voyager Card Program – Capping – Management Advisory Report NO-MA-14-007 –  09/30/2014

Since fiscal year (FY) 2005, the U.S. Postal Service has spent more than $5.1 billion to buy fuel for Highway Contract Route (HCR) contractors under the Voyager Card Program.  But, in a recent report that summarizes prior audits of the Voyager program, we conclude it is ineffective and the Postal Service should consider alternative ways to manage fuel purchases.

Two Former Station Managers Guilty of Receiving Contracting Kickbacks

It was easy for a local landscaping company to obtain lucrative landscaping and snow removal work from two U.S. Postal Service managers; all it took was sharing the invoice proceeds with them.  A joint investigation by the Postal Service Office of Inspector General and the FBI determined that  two Postal Service managers conspired with contractors to receive bribery kickbacks by submitting over $590,000 in false and inflated invoices to the Postal Service, in exchange for a percentage of the proceeds paid to contractors.

More Transparency Would Enhance Post Office Relocation Process

Post Office Relocation Process – Audit ReportDR-AR-14-008 – 9/2/2014

The U.S. Postal Service manages nearly 32,000 post offices that offer retail services such as counter assistance, postage stamps, money orders, and Post Office boxes. The Postal Service can relocate post offices for business reasons, but must follow a specified process so the public knows about the plans and has the opportunity for input.

The Postal Service Customers of the Future

White Paper RARC-WP-14-014 - 9/29/2014

Today, rapid technological innovation means that change is almost continuous and often unpredictable. For the U.S. Postal Service, this fast-paced environment requires positioning to meet the needs of its wide range of customers as an uncertain future unfolds. To that end, our office conducted extensive research and employed scenario planning to understand what the needs and expectations of the customers of the future might be, and how the Postal Service could effectively meet those changing needs.

eCommerce Customer Registration Needs to Improve

Audit Report IT-AR-14-008 – 8/15/2014

Postal Service customers create accounts through USPS.com to purchase products and services from more than 40 eCommerce applications. But is the personal information of the 24 million Customer Registration users of those applications adequately protected?

Concerns With Carriers Delivering After Dark

Audit Report DR-AR-14-006 – 07/21/2014

From fiscal year (FY) 2011 to FY 2013, the percentage of city letter carriers returning after 5 p.m. nationwide grew from 25 to 38 percent. This raises concerns for carriers’ safety and media reports suggest customers are not happy when their mail arrives after dark.

Package Services: Get Ready, Set, Grow!

July 21, 2014 (RARC-WP-14-015)

The package delivery market has been growing considerably. Between 2008 and 2013, the U.S. Postal Service experienced a more than 20 percent increase in package volume. The main reason is the growing popularity of e-commerce, particularly online shopping. American businesses and consumers spent more than $68 billion to ship packages domestically in 2013. E-commerce sales in the U.S. alone this year will top $430 billion; global e-commerce will exceed $1.5 trillion.

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