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Reports

Report Title Date Report Type Category
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cover image: Illustration of the International Package Market.
The International Package Market – Trends and Opportunities for the Postal Service White Papers Strategy & Investments, Innovation, Customer Service
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The Value of the Postal Service’s Retail Network for Small Businesses White Papers Retail, Sales & Marketing, Delivery / Mail Processing, Customer Service, Cost & Pricing
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Demographic Trends in Mail Access Changes and Service, 2016-2020 White Papers Delivery / Mail Processing, Customer Service
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1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System White Papers Customer Service
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Improving Operational Efficiency Using Informed Visibility White Papers Customer Service
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Customer Perceptions of the U.S. Postal Service During the COVID-19 Pandemic White Papers Customer Service
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Reevaluating the USO Cover
Reevaluating the Universal Service Obligation White Papers Service Performance, Customer Service
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Improving the Customer Experience with USPS Customer Care Centers White Papers Customer Service
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Delivering the Best Customer Experience White Papers Service Performance, Customer Service
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Postal Customer Satisfaction: A Primer of Four Surveys White Papers Customer Service