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Open Audit Recommendations

Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed. 
 
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management.  Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.

 
173

Total Open Recommendations

 
$315,013,147

Open Recommendations Financial Value

Report Title Report Number Issue Date Report Open Recommendations
1-800-ASK-USPS: The Postal Service’s Interactive Voice Response System RISC-WP-21-010 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 – Enhance current Interactive Voice Response system performance metrics by including metrics for the rate of complete, contained calls and the rate of incomplete, abandoned calls.

 $0 Open Agree
Improving Operational Efficiency Using Informed Visibility RISC-WP-21-009 1
# Recommendation Value Status Initial Management Response Final Resolution
1

R1 - Develop a formal avenue to periodically solicit feedback from Informed Visibility users to ascertain system functionality and gauge opportunities for enhancements.

 $0 Open Agree
COVID-19 Leave Administration 21-032-R21 2
# Recommendation Value Status Initial Management Response Final Resolution
1

Reiterate to managers and supervisors at all levels, the importance of policy requirements to manage and document leave, including pandemic-related leave.

 $12,381,178 Closed Agree
2

Modify the system to allow for all employees to digitally complete Postal Service Form 3971, Request for Notification of Absence.

 $0 Open Agree
3

Modify the payroll systems or develop another methodology for accurate recording of administrative leave for rural carriers.

 $0 Open Agree
4

Reiterate Postal Service policy to all employees for consistent, nationwide
application for monitoring leave to not exceed allowable leave limits.

 $0 Closed Agree
Payments to Injured Employees 20-156-R20 1
# Recommendation Value Status Initial Management Response Final Resolution
1

Reiterate to field supervisors the requirement to input continuation of pay hours into the Employee Resource Management System.

 $0 Closed Agree
2

Enhance the Enterprise Management Resource System and the Time and Attendance Collection System, respectively, to automatically calculate days of continuation of pay per employee and limit supervisor's ability to enter continuation of pay hours when the 45-day limit is reached.

 $37,213 Open Agree
3

Reiterate to supervisors the requirement to timely communicate to Injury Compensation Specialists when injured employees return to work or experience a change in Loss Wage Earning Capacity status; and record workers' compensation leave without pay hours.

 $15,696,140 Closed Agree
4

Enhance relevant systems to provide automated tools and edit checks to reduce reliance on manual procedures during the payroll and claims approval process.

 $0 Closed Agree
Package Delivery in Rural and Dense Urban Areas RISC-WP-20-008 1
# Recommendation Value Status Initial Management Response Final Resolution

To the VP of Delivery Operations: Develop a national plan, based on key data factors, to help reduce the aggregate costs of door deliveries along rural routes and in urban apartment buildings.

 $0 Open Agree