Below is a list of our open audit recommendations. When a report is issued, the Postal Service responds to each recommendation, and if there is agreement, it provides a corrective action plan with a date of planned implementation. We request written confirmation from the Postal Service when those corrective actions are completed and evaluate this information and provide concurrence when the recommendation can be closed.
If the Postal Service disagrees with a recommendation, we work towards agreement by elevating discussions between USPS and OIG management. Any recommendations that the Postal Service does not act on remain open and are reported to Congress until a resolution is achieved.
Implement an electronic review and approval function within the existing digital repository of travel documents.
$0
Closed
Agree
2
Conduct a cost-benefit analysis of either appointing personnel with full travel authority and oversight responsibility or allowing travelers to be responsible for submitting, tracking, and supporting their travel actions and expenses in eTravel.
$0
Open
Agree
3
Update the travel policy to reflect the needs of the Postal Regulatory Commission and align with agency priorities.
$0
Open
Agree
4
Create a training program about the travel process and require employees that travel to complete this training and retake as needed when changes to the process occur.
Implement weekly reviews of the Key Performance Indicators and assess penalties when performance targets are not met.
$281,973
Closed
Agree
2
Add all contractual Key Performance Indicators to the Surface Transfer Center Report Card.
$0
Closed
Agree
3
Require local Surface Transfer Center officials to submit Postal Service Form 6166 to the supplier and to Headquarters management for increased visibility and decision making when performance targets are not met.
$0
Open
Agree
4
We recommend the Vice President, Transportation Strategy, in coordination with the Vice President, Logistics, include Key Performance Indicators in future Surface Transfer Center contracts that are renewed or awarded to suppliers.
Develop measurable targets to address increases in customer inquiries during peak season.
$0
Open
Agree
2
Develop a plan for on time arrival of the Post Office Box mail to administrative and remotely managed post offices at the Athens, GA, Sorting and Delivery Center.
Develop and implement a process for reoccurring communication of Cremated Remains acceptance procedures to retail clerks nationwide.
$0
Closed
Agree
2
Develop and implement guidance requiring retail clerks to verify Cremated Remains are prepared and packaged in accordance with Postal Service policy.
$0
Closed
Agree
3
Update the Cremated Remains acceptance procedures requiring retail clerks to place Cremated Remains packages in individual Priority Mail Express sacks at acceptance.
$0
Open
Agree
4
Reiterate the procedures for monitoring Cremated Remains and develop a process for validating that In-Plant personnel review the Informed Visibility report daily for delayed Cremated Remains packages in accordance with policy.
$0
Closed
Agree
5
Evaluate the feasibility of requiring customers to use the Cremated Remains kit boxes when shipping Cremated Remains and revise policy as appropriate.
$0
Closed
Agree
6
Develop a plan to ensure Cremated Remains kit boxes are readily available to customers.
Update policies to more clearly define which documents are required in the task orders files and reinforce oversight requirements through formal communication and mandatory trainings.
$0
Open
Agree
2
Update the Supplying Principles and Practices and supplemental guidance to ensure required contract documents are stored in the applicable contracting system.
$0
Open
Agree
3
Implement a standardized process for all portfolios to include a completed Contract Award File Review checklist, signed by the contracting officer, in the contract file to ensure all required supporting documents for task order files are uploaded in the Contract Authoring Management System.
In coordination with the Vice President for Pricing and Costing and the Vice President for Product Solutions, further collaborate with stakeholders from the mailing industry to develop and implement initiatives with specific, measurable objectives to directly reduce Flats costs and address the causes of inefficiencies in Flats operations identified by the Postal Regulatory Commission.
Develop a standard operating procedure for smartphones, documenting how inventories should be performed and outlining the key elements to record for each smartphone.
$0
Closed
Agree
2
In coordination with the Chief Information Security Officer and the Chief Information Officer, include smartphones in its automated asset discovery and vulnerability enumeration scans to comply with the Cybersecurity and Infrastructure Security Agency Binding Operational Directive 23-01.
$0
Closed
Agree
3
Develop and implement a smartphone security policy that aligns with National Institute of Standards and Technology Special Publication 800-124.
$0
Closed
Agree
4
Develop and provide training and awareness activities for smartphone users on smartphone threats, recommended security practices, and policies.
$0
Closed
Agree
5
In coordination with the Chief Information Security Officer and the Chief Information Officer, perform threat profile modeling for smartphones to identify cybersecurity risks specific to smartphones at the Postal Regulatory Commission.
$0
Closed
Agree
6
Develop and implement a standardized process for capturing and reviewing security logs that includes specific use cases to monitor for smartphones.
$0
Open
Agree
7
In coordination with the Chief Information Security Officer and the Chief Information Officer, identify and document hardening standards and configuration settings for smartphones before issuing to end users.
$0
Closed
Agree
8
Enroll all smartphones in a mobile device management program and enforce established configuration settings to include strong password credentials, restricted application downloads, automatic operating system patches, and data loss prevention measures.
$0
Closed
Agree
9
Establish a utilization policy and operating procedures to review utilization data that better aligns with Executive Order 13589.
Update policies and procedures applicable to the post office suspension process to reflect current organizational structure and assigned responsibilities.
$0
Closed
Agree
2
Develop a process to formally document and monitor implementation of current and future plans to resolve post office suspensions as reported in the Annual Compliance Reports.
$0
Open
Agree
3
Develop and implement formally documented quality assurance processes over the data in the post office suspension tracking system.
Evaluate options for workhour and workday limits and develop specific retention programs for rural carrier associates, processing postal support employees, and mail handler assistants.
$52,113,161
Closed
Agree
2
Communicate management responsibilities and provide oversight to ensure compliance with Postal Service Form 1750, Employee Evaluation and/or Probationary Report requirements for applicable non-career employees.
$0
Closed
Agree
3
Establish an official process that requires performance evaluations to be conducted and documented during rural carrier associates' probationary periods.
Develop strategies to enhance management oversight related to the handling of internationally suspended mail, particularly related to containerization, labeling/placarding, and returning to sender.
$0
Closed
Agree
2
Develop a scan event code for internationally suspended mailings and corresponding processes and messaging.
