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Pushing the Envelope Blog

When a USPS Text is not a USPS Text

Date: 01/11/21 | Category: Uncategorized

It’s an all-too familiar cycle. New types of communication channels bring new types of deception. Telemarketing brought robocall scams, the growth of email brought about phishing, and now, as more companies communicate with customers through text messages, comes… smishing.

What’s smishing? A fraudulent text message pretending to be from a reputable source – your bank, for example, or the U.S. Postal Service. Usually the message tries to get the target to reveal personal information, such as passwords or credit card numbers, or to convince the recipient to click on a link that installs malware.

During an audit of the Postal Service’s social media activity, the OIG uncovered a smishing campaign which involved a third party posing as USPS, claiming to have a link to information about a package. In our recent Management Alert, Active Smishing Campaign  Masquerading as the U.S. Postal Service, OIG auditors examined the Postal Service’s response to the attack.

We reviewed Postal Service social media channels as well as USPS.com and found that at the time the Postal Service had not provided any public notification of this campaign. However, in late October the U.S. Postal Inspection Service rolled out a smishing awareness campaign on its public website.

Alerting customers to potential fraud helps protect their personal information and preserves the Postal Service’s brand, reputation, and customer loyalty.

Have you received a fraudulent Postal Service text message? What did you think when you received it?

Leave a Comment

Your Name
Andrea Hamilton
Mar 31, 2021
Your Comment
I just received a text from
USPS saying, "the arranged delivery for the parcel was changed" and gave a link. I thought it might be fraudulant and then found this website. I blocked the 619 number.
Your Name
James A Overholt
Mar 31, 2021
Your Comment
I got my 1st USPS fake text today. To me, it was obviously a scam. But I could see how someone could fall for it.
Your Name
Mercedes
Mar 31, 2021
Your Comment
Received a text today from USPS saying scheduled delivery has been changed. I have a package on the way, but it is being shipped with Fedex. Possible scam? My husband received a similar text months ago saying he had a package available to pick up at his parents’ house, but we live at a different address. Not to mention, he never ordered anything. So what “package” was being delivered? Be careful, folks.
Your Name
Q
Mar 31, 2021
Your Comment
I got a text that said, USPS: the scheduled delivery for package [the number for the package] got changed. Please confirm here: [the link].
I didn’t open it because I haven’t ordered anything..
Your Name
Karissa
Mar 31, 2021
Your Comment
I got a text from a "Kevin at USPS" saying they tried to deliver a package and that I need to follow the link. I did not. I blocked the 619 # instead.
  
Your Name
Crystal
Apr 1, 2021
Your Comment
I got the text from kevin this morning too. 6:35am with a link too. Did not click it. This was from a 657 area code.

In reply to by Anonymous (not verified)

  
Your Name
annonymous
Apr 1, 2021
Your Comment
I got the same from Kevin at USPS trying to deliver a package with a link. BLOCKED. Call from different phone and got busy tone. Be careful. Its a scam.

In reply to by Anonymous (not verified)

  
Your Name
Sarah
Apr 1, 2021
Your Comment
I just got the exact same message

In reply to by Anonymous (not verified)

Your Name
Lisa R Mitchell
Mar 30, 2021
Your Comment
Keep receiving fraudulent text.
Your Name
Linda Torres
Mar 30, 2021
Your Comment
Received an email from USPS, claiming trying to deliver package but return with a link to contact.
Your Name
Carmen Auville
Mar 30, 2021
Your Comment
I have received many text messages saying to be from USPS. I usually block and delete, but they keep sending them, sometimes I receive them twice a day.
Your Name
Kim Buehring
Mar 30, 2021
Your Comment
I have received a text from Jane this morning saying a usps tried to deliver a package at 6 this morning. I did not open the link because I feel like this is fake.
  
Your Name
Cindy lou
Mar 31, 2021
Your Comment
I got the same one , it’s a scam , don’t open

In reply to by Anonymous (not verified)

     
Your Name
Amber
Mar 31, 2021
Your Comment
I got the same message, but from Kevin.

In reply to by Anonymous (not verified)

  
Your Name
Tina Vigilante
Mar 31, 2021
Your Comment
I just got the same text from Jane saying that the Post Office tried to deliver a package to me but it was sent back, made no sense. Text contained a link, I did not open it. I live in AZ.

In reply to by Anonymous (not verified)

  
Your Name
MUHAMMAD TALAL ZIA
Apr 1, 2021
Your Comment
Hey, this is Jane of USPS, we tried to deliver your package today but it is returned back to us. Please contact us here ASAP link *****************

Received above message two time since 31 march at 6:27 am exact.

Seems like fake and I have not opened the link.

In reply to by Anonymous (not verified)

Your Name
Lakesha Hawthorne
Mar 27, 2021
Your Comment
Keep receiving texts messages from USPS about a package being sent back when I click on the link it’s says I’ve won something and could get up to $120.00
  
Your Name
K
Mar 31, 2021
Your Comment
I got this too... has anything happened to you afterwards?

In reply to by Anonymous (not verified)

  
Your Name
Austin Goede
Mar 31, 2021
Your Comment
Don’t click those links. They install malware and can get access to your information . ie. stored usernames/passwords

In reply to by Anonymous (not verified)

     
Your Name
Katie
Apr 1, 2021
Your Comment
Hi -- I wasn't paying attention and clicked on the link by accident. Immediately noticed the webpage wasn't legit and turned off my phone... but what do I do now? Is there a way to prevent the installation of malware?

In reply to by Anonymous (not verified)

  
Your Name
barbara harper linton
Mar 31, 2021
Your Comment
NEVER, EVER click on the link!! That’s the whole purpose of the scam. They try to install malware onto your phone/tablet in order to access your personal information!

In reply to by Anonymous (not verified)

Your Name
Jennifer
Mar 25, 2021
Your Comment
I have received several texts from Jane at the USPS telling me about my package. This happens even when I have not ordered a package. I block and delete the text but they just keep coming.
Your Name
Jerry L Cecil
Mar 24, 2021
Your Comment
Got an email saying at empted parcil delivery. Tracking number not valid when I checked with USPS tracking
Your Name
Donna Tagtmeyer
Mar 24, 2021
Your Comment
I received a text that said
“Welcome to My USPS text tracking.
Reply yes to confirm your subscription”
Is this a legit text!
Your Name
Mary Tucker
Mar 22, 2021
Your Comment
I got a text message that said "Postal Alert: Package in transit and may need a signature. I did not open the link.