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Pushing the Envelope Blog

Shedding a Light on USPS Service Performance

Date: 06/14/21 | Category: Delivery & Collection

You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.

Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.

You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.

We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think

Leave a Comment

Your Name
Michael Stubbs
Jun 14, 2021
Your Comment
The service is so bad why dont you just privatize the mail system and get rid of USPS who operates in the red every year.
  
Your Name
Melissa
Jun 18, 2021
Your Comment
I couldn’t agree more. Too much money goes to incompetent managers & workers. More workers than ever before dumping mail in vacate lots or woods. Tracking updates no longer exist. No one can explain where your package is. All they do is remind you that you cannot sue them. I say privatize the mail service & do away with the union. You work or you get fired. We certainly do not need some bureaucrat in charge. We need a smart business man. And don’t get me started on stupid electric vehicles. Hire more hard working people!
     
Your Name
Seth
Apr 3, 2022
Your Comment
Melissa - Your comment is so wildly off base that it's not even worth the time to respond. But I'm gonna do it nevertheless, because I respect the hell out of all the overworked and underappreciated USPS employees (excluding management).

You have no idea what you're talking about. The amount of work demanded from each employee is criminally high. If you had any idea what it's like, you'd be begging for forgiveness right now. Conditions are terrible, pay is garbage, and the only reason anything gets done is through acts of heroism and patriotism on a level you cannot even conceive of. Just read a few comments from random articles to find horror story after horror story of mistreatment, wage theft, and other abuses that will burrow into your brain and leave you scarred forever. The only thing you said that approaches truth or reality is when you criticized bureaucracy. Of course, you instantly went back to being wrong with your stupid notion that a businessman would know how to correctly run the thing. The correct solution here, the thing that would fix everything, is to have former carriers in charge of everything. But of course that's not going to happen; the goal of the monied class has always been to destroy all public sector jobs, not to mention all nice things like libraries, parks, medicare for all and public education . They want to privatize everything, funnel all wealth upward, and the USPS is just one of their many targets.
        
Your Name
Drury Armistead
Apr 15, 2022
Your Comment
That is the silliest bunch of gobble-de-goop of I read in a long time. An obvious employee of said institution. The employees of the USPS are the issue. They suffer from systemic, institutionalized apathy. The VA is the same. I don’t believe anyone in the USPS system has known a day of hard work.
Your Name
Avec Sprauve
Jun 14, 2021
Your Comment
Yes. I think it is great to start really monitoring the mail carriers to do a better job of performance.
Thank you so much for your support and consideration.
  
Your Name
Glenn Reeman
Jan 8, 2022
Your Comment
Performance as to do with time. Not service. Carriers today are GPS. Management gets bonus for keeping manpower hrs down. Carriers today are harassed write up fired for not keeping management performance narrative Bonus numbers. That's performance that effects your service that's what your paying for. Not management bonus . Hundreds of thousands of CCA new carriers have been fired or quit because of the hostile work environment. Mail is delayed, scan's failsfy so the performance standards not a failure. Understand the difference between performance and service.
Your Name
Phyllis Grant
Jun 14, 2021
Your Comment
On June 10, 2021 I went to the Tigard, Or. Main PO. Clerk: 12 was so patient and helpful.
Almost a year ago I had bought 10 Flat Rate Envelopes to mail information to my family. It had taken me many months longer to get all the new information together. Consequently it did cost 20 cents more an envelope, I really "goofed up", I put the tracking sticker over the stamp instead of where it was suppose to go on the left side.
Clerk 12 helped me pull the tracking stickers off and do the envelope like they were suppose to be. I kept apologizing and she assured me it would be okay. Tho the office was busy, she stayed with me till we got the envelopes correct and ready to mail.
She needs a medal and acknowledged for her patience and helpfulness! :-)
Sincerely,
Phyllis Grant