
Shedding a Light on USPS Service Performance
You probably have heard a lot recently about the pandemic and other issues causing problems with mail delivery, with some people saying it takes weeks for packages and letters to arrive. Maybe you even experienced problems yourself. Maybe you’ve been getting your mail on time and wondering what all the complaints are about.
Did you ever wish you could get a better understanding of how the Postal Service is doing across the country? Well, now you can. We recently launched a new service performance webpage that includes an interactive map displaying quarterly data on the Postal Service’s service performance around the country.
You can filter the data by time period, geography, mail class, or service standard. Want to see on-time performance for presorted First-Class Mail that is supposed to be delivered in two days? You can. Maybe you’re interested in focusing on Marketing Mail in New York? You can filter the map to see that also.
We will continue to update this page quarterly as the Postal Service releases new data. The interactive map is not all the website features; it also functions as a one-stop-shop for all the OIG’s published and upcoming work on service performance. So, take a look and tell us what you think
IMPORTANT - PLEASE NOTE: Complaints about the Postal Service — including lost, stolen or mishandled mail — that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.
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Causing my payment 2 b late. 10 days n not there yet. Why to FL?
I learned my lesson and got a late fee..last time i will use usps. Pandimic is over. No need for more excuses. Could have sent donkey express for faster service. No excuse for this
PS I recently asked a customer service agent at my local P.O. about the rate difference between Priority and reg mail, the conversation did not go well.
They claimed that I was making it up.
The USPS is a government agency, apparently allowed to bully, lie or refuse to answer your inquiry.
How do they stay in business?
Subsidized by the American taxpayer... of course.
I am sick and tired of substandard performance, very bad customer service and the excuse of “COVID”
If it wasnt for Amazon I bet you would be closing.
The post office handling my zip code in Texas (75220) is a hit-or-miss affair. I've sometimes gotten outstanding service, while at other times everyone there seems lethargic and utterly disinterested. I try not to go down there unless absolutely necessary.
It's no surprise that I've been using Federal Express much more lately.
I'm sorry for your experience. It's terrible