
Operating During the COVID-19 Pandemic
The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.
The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.
We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.
For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.
Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.
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However, one worker came out the side door to ask if there were any packages she could take because there was a long line. She had the mask on her chin, not covering her mouth or nose. She went from customer to customer without social distancing. I’m just trying to figure out why other postal workers don’t remind her!
I took it to a USPS office 15 miles away, where masked and competent employees - who were also personable and professional, mailed it out for $13.00 for a 2-3 day delivery. I guess they haven't yet been ordered to do what they can to make USPS go down, as the Clinton Township office has been. With fake raised prices, and maskholes with nastiness, that office will lose business. Guess that's the plan.
CLINTON TOWNSHIP Michigan, USPS on Garfield
I am concerned for my community. Some of your front desk workers at the Penn Valley, California branch are not wearing masks when exchanging packages and money over the counter. Please address this situation with the employees at that branch. I would like a follow up email on this problem. Thank you.
Jon
I hadn't gotten any update for 10+ days so I decided to asked my local USPS about it.
They said it will be a 2 month wait at the minimum..
Have you gotten the package from the UK? If yes, how did it take? I am waiting for an order and has been 11 days now. Thank you,
Felix
So why do you keep referring complaints to usps. The reason we are on your website is to report the service of the usps. We want to get better results, not less. So if you cannot do anything, then don't have this portal to take complaints or questions. It does not serve any purpose other than getting people more frustrated
This gameboy is a special edition item and that had the seller purchase the signature upon delivery.
However, my package stated it was delivered and no one can seem to find this package anywhere. My local post office was able to tell me that it was delivered and even explained the location of my mailbox.
I’m currently jumping through hoops to try and figure out how I can get my item or my money back, at the very least.
I was just informed that due to Covid my mailman can legally sign for my package as it’s not got a restriction on who can sign. And so that’s what he did. He stated the package was small (it was, it was a gameboy advance sp) so he signed for it and put it in my mailbox.
Is there anything I can do to find my package or get my money back? My local post office is telling me to just kiss my $200 goodbye.
Please help!!!