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Pushing the Envelope Blog

Operating During the COVID-19 Pandemic

Date: 04/06/20 | Category: OIG

The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that continue to operate are faced with protecting their employees and customers, while coming up with creative ways to market and deliver their products.

The Postal Service continues to serve the public, operating on the front line, fulfilling the universal service obligation to deliver to every house and business every day. USPS is finding itself serving a population that is relying on it now more than ever. For many home-bound and quarantined people, home delivery is the only source for medicine and other vital supplies. During this time, the Postal Service has also prioritized the safety of its employees and customers.

We recognize the reality of the pandemic and have adapted our operations to maintain continuity while ensuring the safety of our employees. We are taking abundant care to minimize exposure to both our employees and Postal Service employees, using technology whenever possible. As we have told our employees, we also ask you to follow CDC guidelines, remain home as much as possible, and stay safe.

For questions or concerns about delivery during the pandemic, please go to usps.com to track mail or get information from the USPS Coronavirus FAQs page.

Postal Service employees, for work-related complaints or issues, please use our Hotline to let us know.

Leave a Comment

  
Your Name
steve
Jan 28, 2021
Your Comment
Boo hoo! Karen!
     
Your Name
Donald Browning
Apr 4, 2021
Your Comment
Take a look in a mirror, steve. YOU are the Karen.
Your Name
Anonymous
Jan 23, 2021
Your Comment
Middleburg Florida, palmetto Street PO, not one employee wearing mask.
Your Name
Victoria
Jan 22, 2021
Your Comment
I have had 3 or four issues with the post office in Ayer, MA. Often the employee (white man over 60) has his mask pulled all the way below the chin. They allow employees in with no mask and say nothing to them, and continue to let them take passport photos etc. When I say something to them, they act like they have zero responsibility.
  
Your Name
steve
Jan 23, 2021
Your Comment
Whaaaaaaaaaaaaaah! here is a tissue...
     
Your Name
Groupon
Jan 26, 2021
Your Comment
Found the irresponsible, selfish superspreader :) people are dying cause of you.
        
Your Name
Anonymous
Feb 1, 2021
Your Comment
Viruses are not alive. It's Biology 101. Fauci is a Liar!
Your Name
Terrance Stachelski
Jan 20, 2021
Your Comment
My mail isn't being forwarded because I couldn't get back home this year due to the covid virus. One year is the limit the post office officials say,I NEED MY MAIL!
Your Name
Wayne
Jan 19, 2021
Your Comment
You can not force people to wear a mask and tell them not to come back to they wear one...total BS
Your Name
William Stennett
Jan 18, 2021
Your Comment
Our postal delivery person is not wearing a mask when delivering mail and packages. We have posted a sign asking delivery people to wear masks as my wife and I are very susceptible to the COVID-19 virus.
  
Your Name
Jake
Jan 23, 2021
Your Comment
He’s way more than 6 feet away, and is working outside. Unless he coughs or sneezes on your stuff you’ll be fine.
Your Name
Ronnie B Aubrey-Bray
Jan 14, 2021
Your Comment
I have to go to the very small post office because USPS does not make home deliveries in Cowley WY.

The clerk does not always wear a mask and almost all other customers I have encountered on recent visits neither wear masks or observe the recommended social distancing.

I am a few years from being 90 and am the sole caregiver for my 83 year old invalid wife.

We both have health issues, so how can we be safe in the post office?

It is a matter if life or death.

Please assist me to be safe.
  
Your Name
Mike Baxter
Jan 18, 2021
Your Comment
Just wear your mask they don't work anyway. It's mostly lies from the MSM anyway.
     
Your Name
Greg
Jan 26, 2021
Your Comment
Dumbest thing I've heard all day.
        
Your Name
steve
Jan 29, 2021
Your Comment
You Compliant sheep. Take your poison Vax next
           
Your Name
Zymora
Feb 10, 2021
Your Comment
You really are the Karen of USPS complaints, huh?
     
Your Name
Bryan
Jan 31, 2021
Your Comment
Just because you don’t believe that wearing masks helps doesn’t make it true. The complaint is valid and the ignorant attitudes showing here is why the U.S. is far ahead of the world in cases of Covid-19. It’s a shame our country is so uneducated and unwilling to accept the truth. China has a billion more people than the U.S. and fewer cases because of ignorance like we see here. I hope you and your wife continue to be safe, just do your best in the face of attitudes seen here.
Your Name
Juanita Bibbs
Jan 7, 2021
Your Comment
I have not received mail from 1/2 to date 1/6/20. I need a check to survive and medicine and I can look at the pictures of your mail on the USPS site and I see my check. I am home bound and am dependent on the mail for my funds and medicine. They could at least find a way to notify people so they can prepare themselves for the delay, instead of hoping each day the mail will come, but nothing. I am 67 years old and in my whole adult life USPS has never been this undependable and I have never gone a week without mail being delivered. They knew the Covid situation months ago and that most things would be done via mail, yet they are not prepared. People are dependent on them. Unfortunately, they have a monopoly on the mailing system. Maybe it's time to take this away like they did the telephone from Pac Bell and the cable from Comcast.
Your Name
Jonathan Caraccia
Jan 6, 2021
Your Comment
Multiple packages lost. Over $100 in merchandise. Nothing has moved, no updates. Get it together. DHL was able to ship a package I recently ordered from Germany in LESS than a week from the order date. Yet, I cannot get an item from a single state away.
  
Your Name
Cartel
Jan 28, 2021
Your Comment
Stop buying drugs off the dark web
Your Name
Not Fooling Me
Jan 6, 2021
Your Comment
Every package I expect has been diverted on purpose. I know this is happening on purpose because the package will arrive at a facility nearby but then be sent out of state or somewhere crazy that serves no purpose. It would have been easier to just deliver these packages, but clearly they are being routed all over the place just to slow things down. Why handle them a dozen more times except to slow down the system?
Your problem is NOT covid or lack of employees. Your problem is people slowing progress on purpose.
Your Name
Edison Eduardo Schlaerth-Barahona
Jan 5, 2021
Your Comment
I was at the post office in Bath, NY on 01/04 at 12:15pm and saw two people inside without a mask and no one told them anything. It may me feel very uncomfortable
Edison
Your Name
ELLEN REILLY
Jan 4, 2021
Your Comment
Local post office is not following COVID-19 protocols regarding delivery of mail. They left a package notice in my PO Box that had been in 35 other PO Boxes before mine. This is definitely a violation of Covid protocols.
Your Name
Corvus
Jan 4, 2021
Your Comment
Still waiting for a package from the 27th November 2020, I paid for 1st class with tracking because the item is over £100. No tracking from the 16th Dec 2020, its now 4th Jan 2021. Bloody joke of a company
Your Name
Julie Ostrowski
Jan 3, 2021
Your Comment
My package had been sitting in California since Dec 8th and has not moved. i could have driven there 10 times by now to get it. When can I expect it to move? Who can I talk to there?