
No Letting Up
The health and safety of U.S. Postal Service employees and customers is a priority. Over the past few years, our office has done a series of audits to determine if USPS management is adhering to building safety, maintenance, and security standards at its facilities.
Last spring, we issued an audit report that capped our reviews of processing facilities, and the previous year we focused on post offices. But our work didn’t stop there. Recently, we selected facilities to review based on a checklist we developed around building maintenance, safety, and security. Facilities with a number of deficiencies were selected first.
At three facilities in the Indiana District, we identified 33 deficiencies, ranging from minor to serious violations. At three post offices in the Mid-Carolinas District, we found that building maintenance and safety were not up to standards, with 20 deficiencies identified. Among them: rusting, damaged walls; missing ceiling tile, crumbling concrete on loading dock; damaged sidewalk and potholes; and restrooms in need of major repair. At one post office we noted a buckling of floors and uneven metal plates, as well as a substance on walls that appeared to be mold.
We recommended immediate corrective action with clear evidence that actions have been completed. Also, we recommended regular housekeeping duties inspections be undertaken, and remediation plans established for those items needing long-term corrective action.
As noted, our work in this area will continue as we identify additional facilities with many deficiencies, or improvements, based on our checklist. Have you observed any maintenance, safety, or security problems at Postal Service facilities?
IMPORTANT - PLEASE NOTE: Complaints about the Postal Service — including lost, stolen or mishandled mail — that are unrelated to the content on this page will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.
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Field like they should have been and she filled in jobs that was needed to be filled in and also got the help that was needed because if u are a clerk u should know how to do all clerk work and she made changes good one to the office it is to bad she was not able to stay she but she put in on a good course Also the Supervisor who had to be removed had her own agenda and was not allowing clerks to learn anything so she depending on 2 favorite people she had her 2 favorite workers giving them all types of hours unnecessarily overtime hours again it is good she was removed Centerpoint is doing well and all the workers are doing so much better hope it will stay this way thx for the good change hopefully it will stay this way
While I understand the USPS is essential and contrary to what the USPS website says, the USPS has not been considering the health and safety of their employees. The website says ”USPS Service Alerts-
Despite the global health challenges we are facing, USPS remains committed to serving you. The safety of our customers and employees remains our top priority as we provide the essential service of delivering your mail everyday.” The USPS is committed to earning profit. Yes, I understand there are those that need vitally important packages. However, the “top priority” is not the health and safety of the employees or even the customers. If it was, at least the lobby’s would be closed and clerks, carriers, and other staff would be safe from this HEALTH CRISIS not a “health challenge“ as the USPS refers to it on the website. The site addresses the chances of catching COVID-19 from packages is unlikely and maybe so (even though it lives on some surfaces for days.). However, what the site fails to do is discuss the lack of safety and precautions not taken by the USPS for its employees and customers. The lobby’s are remaining open exposing the essential personnel and other customers to this very deadly virus. USPS needs to close the lobby’s and windows and have drop boxes for packages and mail. The staff can still work to get the mail sorted and delivered. These are unprecedented times. The USPS is not keeping pace with the rest of the government and even other essential state and government personnel. The post offices do not even have the necessary protective wear one would expect the USPS to provide during this very frightening time. Younger people are dying everyday from this virus. Not just the elderly. I encourage the USPS to take my complaint on the USPS very seriously and truly make the safety and health of its employees and customers a “top priority” and close the lobby’s and windows. Keep the mothers, fathers, sisters, and brothers we love safe!
Sincerely,
Concerned Citizen
Postmasters not talking pride in there office, only there to collect a pay check. Supervisors below postmasters over worked due to postmasters doing the Barr minimum and forcing their subordinates (that care/take pride) to pick up the rest. Which leads to them treating clerks and carriers as numbers and not people. This extends to how the employees treat customers. The difference between how each post office is operating is night and day. You can have two+ post offices in large cities or compare suburb to neighboring suburb. Those that are positively received tend to have the Postmasters that actually care. The post office supervision seems to be a "good ol' boy" system and those promoted are because of their personal connections or because they simply had worked for a decade or more; rather than merit.
The unions add into this because they make it very difficult to get rid of bad employees, carriers and clerks who consistently make the same errors. With the unions jobs are clearly defined and what tasks are mandatory for that position. What this does is bad "career" employees due the bar minimum, which includes working slower to avoid doing the "optional" tasks that need to be accomplished but are not penalized if not completed. Which just spreads to other employees or the hard workers leave because they know there is no benefit to stretching themselves to cover for others, there is not promotion or raises due to performance, everything is seniority based.
In conclusion clean up the supervision and drop all the bureaucracy that increases the costs, pay scales that include performance incentives rather than time.
a new MS-1, operation and maintenance, staffing process to determine the
correct number of maintenance staff needed at each mail processing plant.
Management stated they have suspended hiring in anticipation of potential
maintenance staff reductions, but after each plant’s staffing package is approved,
they will be allowed to fill vacancies up to the new authorized levels. The target
implementation date is August 1, 2019."
*** - Has there been a single facility that the authorized complement increased? I'd be surprised to find a case that occurred. The average reduction I heard with the new MS1 is a 75% reduction of building mechanic positions. The new staffing allotted less hours per square foot (nothing changed about the building, they just get less hours now). Any particular local conditions which routes were designed around previously were removed to implement a national standard. Perhaps that is good in some way, it is at least a logical approach. What isn't logical is providing the absolute bare minimum in every single category of equipment with a faulty system where the equipment is entered. The whole revamp was a rushed fraud with blatantly invalid data being pushed on from HQ to attempt to get a new number so they could construct a narrative of having taken 'aggressive management actions' to result in 'savings'. Those 'savings' will surely result in further actual costs and issues for years to come. The USPS doesn't truly care about implementing realistic solutions systematically to address issues, as everything is viewed as costing too much (there is no outlook at the preventative costs benefits any longer, nor any real investment to make the software that the data is input into to work properly) that doesn't involve directly putting a letter in a mail box. Just look at the methodology of the audit you put out before. Do you really believe a feel good comment response that management agrees will make any tangible difference overall to the approach of maintenance being conducted at facilities? There is something obviously wrong systematically if each and every facilities local management is doing something wrong or not managing well enough. I recall a previous audit conducted where HVAC maintenance was looked at. From what I recall the conclusion was that the HVAC routes should be completed. This was just before the new MS1 where the HVAC routes were hacked down to a bare minimum, with the staffing model to now match what is earned based on those minimal routes. That conclusion was a good example of chasing a number as well frankly. Do you realize how many mechanics and management simply pencil whip those sorts of routes as being completed to not have a bypass without fully conducting the entire route? That would make a good example of what are things local management at various facilities should realistically improve on. What isn't a good conclusion is that every single facility across the nation claims to have severe staffing issues as a result of a faulty staffing model which can't keep up with the workload. I probably just repeated the same thing 5x over, but it frankly really irritates me how shortsighted and cheap the USPS becomes over maintenance considering how little of cost/percentage it makes up of the overall workforce versus the benefits it provides in preventing major issues. There are many times over more waste in delivery and mail processing versus what the additional building mechanics in the old MS1 would have costed.
Not even a response.
I’ve written you a number of times and have not even gotten a single response.