We don’t collect any personally identifiable information unless you choose to provide it. The collection of this information, which will be used principally for investigations or audits into fraud, waste, and abuse in connection with the programs and operations of the U.S. Postal Service (USPS), is authorized by 39 U.S.C. § 404, 18 U.S.C. § 3061, and 5 USC App. § 3.
If you choose to provide this information, we will protect it under The Privacy Act of 1974 (5 U.S.C. § 552a) and we won’t disclose your identity without your consent unless it is unavoidable. However, the information you provide may be disclosed to other parties in some limited circumstances, including:
1) For law enforcement purposes;
2) In legal proceedings involving USPS or the USPS OIG;
3) At the request of Congress;
4) To employees and contractors who need the information to do their jobs;
5) To other government agencies for personnel matters or security clearances or decisions to issue licenses, grants or other benefits;
6) To a person who shows that the information is needed to prevent death or serious injury;
7) To the Equal Employment Opportunity Commission, Office of Special Counsel or Merit Systems Protection Board, pursuant to a complaint;
8) To other federal offices of inspectors general so those offices can perform integrity and efficiency peer-reviews of our agency.
If you’d like additional details about when and how we disclose information to third parties, please see our Privacy Page (Link). While providing information is voluntary, the OIG may not be able to address your complaint if sufficient information is not provided.
With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.
With the Postal Service solely responsible for mail...
Why does the U.S. Postal Service charge the same price for a greeting card going from Washington, D.C., to California as it does from Manhattan to Queens? Because the Postal Service must follow a set of regulations designed to ensure that everyone can send and receive mail at a reasonable price...
The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that...
The Postal Service operates over 1,400 elevators and escalators in approximately 470 of its owned facilities. These include passenger, service, and freight elevators of various types and sizes, as well as platform lifts and dumbwaiters. Each facility with elevator or escalator equipment is...
Beginning in 2018 the Postal Service purchased new lift gates – equipment on the rear of a truck that helps load and unload mail containers from the truck. The lift gates were designed to save costs through efficiency and improved safety. The new lift gates are a tuck-under style (moves out from...