The Postal Service’s ability to provide acceptable service is an ongoing concern across the United States. The Office of Inspector General reviews service performance and makes recommendations on where and how the Postal Service can improve. Our work encompasses nationwide performance, as well as specific areas of particular concern. It is critical that service performance be properly tracked, measured and reported transparently. To that end, we will continue to update this page with our most recent service reports and data to track the Postal Service’s progress in this area.
| Project Title | Project Number | Start Date |
|---|---|---|
| Review of the Change of Address Systems and Availability | 21-146 | 05/24/2021 |
| Mail Conditions at the West Valley, AZ Processing and Distribution Center | 21-166 | 05/24/2021 |
| Mail Delivery and Customer Service Operations - Newark Post Office, Newark, DE | 21-177 | 05/19/2021 |
| Mail Conditions at the Denver, CO, Processing and Distribution Center | 21-151 | 05/10/2021 |
| Unscheduled Leave - Absence Without Leave (AWOL) Status | 21-140 | 05/03/2021 |
| Trips Operating More Than Four Hours Late | 21-116 | 04/20/2021 |
| Mail Delivery and Customer Service Operations - Carrier Sections, Cleveland, OH | 21-147 | 04/14/2021 |
| Manual Mail Processing Efficiency | 21-131 | 03/23/2021 |
| Nationwide Service Performance | 21-120 | 03/11/2021 |
| A Primer on Service Standards | 2021RISC005 | 02/26/2021 |
| Embargoes at US Postal Service Processing Facilities | 21-112 | 02/25/2021 |
| Seamless Acceptance Processes and Methodologies | 21-098 | 02/18/2021 |
| Shipping Service Contract Compliance | 20-315 | 01/26/2021 |
| Service Performance - Calendar Year 2020 | 21-047 | 12/17/2020 |
| Vehicle Parts Contract Pricing | 21-020 | 12/09/2020 |
| As Needed Highway Contract Routes | 21-022 | 11/30/2020 |
| Peak Season Hiring | 20-316 | 10/22/2020 |
| Contract Payment Process | 20-281 | 09/03/2020 |
If you are having problems with day-to-day mail delivery and other USPS customer service related issues you may file a complaint online.
Additional information can also be found on the OIG Helpful Links page here.
If you have feedback for us regarding the information on this page, please email us at feedback-servperf@uspsoig.gov.
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