Sometimes our auditors look at specific incidents or facilities. Other times, especially when concerns are raised, we examine broader, more systemic issues. So, what did we do when more than 70 members of Congress asked us to look into the persistent declines in on-time mail delivery in 17...
Read MoreAbout Service Performance
The Postal Service’s ability to provide acceptable service is an ongoing concern across the United States. The Office of Inspector General reviews service performance and makes recommendations on where and how the Postal Service can improve. Our work encompasses nationwide performance, as well as specific areas of particular concern. It is critical that service performance be properly tracked, measured and reported transparently. To that end, we will continue to update this page with our most recent service reports and data to track the Postal Service’s progress in this area.
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OIG Reports
Audit Reports | 09/23/2021 | 20-316-R21
Audit Reports | 09/21/2021 | 21-131-R21
Audit Reports | 09/16/2021 | 21-201-R21
Audit Reports | 09/03/2021 | 21-047-R21
White Papers | 09/02/2021 | RISC-WP-21-008
Open Service Performance Projects
| Project Title | Project Number | Start Date |
|---|---|---|
| Transfer of Mail Processing Operations from Selected Facilities | 21-240 | 09/17/2021 |
| Improving Service Performance and Processing Efficiencies at Select Low Performing Facilities | 21-243 | 09/13/2021 |
| Mail Transport Equipment | 21-229 | 09/08/2021 |
| Mail Delivery and Customer Service Operations - Ashford West and Westbury Stations, Houston, TX | 21-233 | 08/27/2021 |
| Capping Report of Mail Operations and Delayed Mail at Select Processing and Distribution Centers | 21-222 | 08/23/2021 |
| Efficiency of Surface Transfer Center in the Southern Region | 21-212 | 08/13/2021 |
| Mail Delivery and Customer Service Operations - Sunrise Station, Las Vegas, NV | 21-214 | 07/29/2021 |
| International Mail Operations and Performance Data | 21-197 | 07/07/2021 |
| Fiscal Year (FY) 2022 Peak Mailing Season Preparedness | 21-206 | 07/01/2021 |
| Mail Delivery and Customer Service Operations - Select Baltimore Units, Baltimore, MD | 21-194 | 06/14/2021 |
| Review of the Change of Address Systems and Availability | 21-146 | 05/24/2021 |
| Unscheduled Leave - Absence Without Leave (AWOL) Status | 21-140 | 05/03/2021 |
| Trips Operating More Than Four Hours Late | 21-116 | 04/20/2021 |
| Nationwide Service Performance | 21-120 | 03/11/2021 |
| Seamless Acceptance Processes and Methodologies | 21-098 | 02/18/2021 |
| Shipping Service Contract Compliance | 20-315 | 01/26/2021 |
Having a Problem with USPS Mail Delivery?
If you are having problems with day-to-day mail delivery and other USPS customer service related issues you may file a complaint online.
Additional information can also be found on the OIG Helpful Links page here.
If you have feedback for us regarding the information on this page, please email us at feedback-servperf@uspsoig.gov.
