September 22, 2020 (RISC-WP-20-009) 

  • Generation Z is familiar with the Postal Service and a majority both send and receive mail and packages.  
  • To encourage Generation Z to engage with postal products and services as they transition to adulthood, the Postal Service could identify ways to educate and boost awareness of mail. 

Generation Z (Gen Z)currently between 8 and 23 years old, is often branded as a digitally native generation. Because they are still relatively young, little is known about Gen Zers engagement with physical mailMore research is vital as older Gen Zers begin to enter college and the labor marketand the Postal Service will have increasing opportunities to educate and boost this generation’s awareness of mail as they become adults 

The OIG surveyed Gen Zers and found that, despite their Internet connectivity and access to technology, they are familiar with the Postal Service and a majority agreed the Postal Service is relevant to them. Gen Zers also reported being engaged with mail; the majority both send and receive greeting cards, letters, and packages. As wellnearly half said they share the responsibility of checking and sorting mail with their parents.  

While in-person communication is prized and digital channels are preferred for their immediacy, the OIG also learned that Gen Zers do recognize mail as a way to convey emotional connection. In fact, most said that receiving cards, letters, and packages makes them feel happy  and this was a larger percentage those who were happy receiving video calls, emails, or texts. Mail continues to resonate with this generation, and the OIG’s research provides strategies for fostering Gen Z’s positive engagement with mail. 

We welcome your comments related to the topic on this page. Complaints about the Postal Service, including lost, stolen or mishandled mail, that are unrelated to the content on this page, will not be posted. Please visit the Contact Us page for information on where to file formal complaints with our agency or the Postal Service.

Leave a comment

This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Contact Us

For questions, media inquiries, or to obtain more information regarding this report, please contact Agapi Doulaveris at 703-248-2286 or by email