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Informed on Informed Delivery

Pushing the Envelope Blog

Informed on Informed Delivery

Date: 08/24/20 | Category: Products & Services

Say you run a business – a big one – and you come up with a new product, one you believe can benefit millions of potential customers. When it becomes available, you want to make sure your salespeople can tell customers about it…right?

Three years ago, the U.S. Postal Service rolled out Informed Delivery, a free feature which allows customers to digitally preview their letter mail and package delivery via email notifications, online dashboard, or mobile application. Postal Service Headquarters staff from Corporate Communications and Delivery and Retail Operations provided instructions to employees at USPS retail facilities on how to direct customers to sign up. So how did they do?

Pretty well, as it turned out. As we noted in our recent audit report, retail window employees at 33 of 34 of the randomly selected retail units our auditors visited correctly referred us to the Postal Service’s Informed Delivery website when asked about how to sign up. At the one facility where the employee incorrectly responded to our inquiry, local management took immediate corrective actions. Postal Service managers and staff we spoke with at the headquarters, area, district, and local levels attributed these positive results to the quality of communication provided about Informed Delivery.

Have you inquired about Informed Delivery or another USPS product or service at a post office? Did you receive helpful answers? Let us know and comment below!

NOTE: Unfortunately, the OIG cannot help with delayed or overdue stimulus checks. Please address concerns to the Postal Service’s Consumer & Industry Contact Office Locator (formerly Consumer Affairs). Thank you.

Leave a Comment

Your Name
tonio
Jun 19, 2021
Your Comment
my check was scanned in on June 18th was supposed to get my stimulus check and when the mailman arrived I did not receive it
  
Your Name
Krystal A
Jun 21, 2021
Your Comment
My stimulus check showed three weeks ago on informed delivery and still nothing like I literally just left the mailbox, the IRS said last Friday it'll make 4 weeks so I can call back for a payment trace. Like what kind of incompetent fools are working for the postal service and if people like my father work in the bulk mail center well y'all good luck because they all drink and do drugs on the job.

In reply to by Anonymous (not verified)

  
Your Name
sarah r
Jun 28, 2021
Your Comment
same here. scanned on 6/18. has yours showed up yet?

In reply to by Anonymous (not verified)

Your Name
Broussard
Jun 19, 2021
Your Comment
Is it strange that I had an image of an IRS letter and it was forwarded because I moved after my tax return was filed. When I checked the mailbox it was opened already. I am suppose to receive my check in the mail because of some issues with the bank account I had. I am scared that since that was opened then for sure my check will be opened.
Your Name
tonio
Jun 19, 2021
Your Comment
My informed delivery said my are at i r s stimulus check was supposed to be in and they scanned it in and I have not received it it was supposed to come to me June it is now the 19th and I have still not have it
Your Name
Erin raleigh
Jun 18, 2021
Your Comment
I’m very upset on my delivery digest for today I received a letter from the IRS that I’ve been waiting for it was never put in my mailbox. Either the mail person put it in the wrong mailbox and I may never get it into contact the IRS it’s not easy I’m very disappointed in the US PS they should be watching who’s mail they’re putting in the mailbox especially IRS with those information that people can steal thank you
Your Name
Eboni R
Jun 16, 2021
Your Comment
Update! Finally Received my stimulus check yesterday June 15. I have been on this site since March. Check was mailed March 26, never recieved it..Scanned Image of check came through informed delivery in March.. Had to wait 4 weeks and faxed over a 3911 form (payment trace) to IRS. Waited another 4 weeks and called the IRS , they still had no information. Waited another 2 weeks and called again and the lady took my information over the phone again about the trace.. A week later- get my payment on IRS website updated to a direct deposit date..Finally.. I wish you all the best. I Waited over 2 months to recieve my check.. I still think the postal service lost my check, or put it in the wrong box because the image came in through the Houston distubrition center.
Your Name
Ballard
Jun 15, 2021
Your Comment
Informed delivery showed my irs refund was to be delivered 06/14/21 today is 06/15 still no check . Last one was delivered to neighbors house.
Your Name
carolyn schmid
Jun 14, 2021
Your Comment
I have not received ANY scanned images in 2 years and when I reach out to open a case I get lied to each time about what is happening. The last response I got from the USPS was to go to my LOCAL PO and ask them why THEY are not scanning my mail. When I did that they literally laughed in my face and told me the USPS lied to me that they do not have any scanning equipment at the local PO. I am so tired of the run Around its exhausting. Why bother to offer this service if you cant accommodate it? FUNNY THING IS ALL MY NEOGHBORS ARE GETTING SCANNED IMAGES BUT BUT NOT ME??? WHAT IS GOING ON?
Your Name
Adrienne
Jun 14, 2021
Your Comment
My stimulus appeared in Informed Delivery on May 1st and here we are over 6 weeks later and still nothing. I'm quite annoyed since the IRS originally stated in the Get My Payment tool that it would be deposited (like they've deposited all my other funds).
Meanwhile, the day it didn't arrive I marked it as missing. Missing articles have always been addressed but not this one. I completed the form with the IRS to let them know I never received my check, that was 2 weeks ago and I now have to wait 4 more weeks for them to get back with me. This is all so crappy.
  
Your Name
Eboni
Jun 16, 2021
Your Comment
Same thing happens to me..My check was mailed on March 26. Never received it.. I waited 4 weeks and competed trace and finally 6 more weeks after the trace, my check came yesterday June 15.. I posted an update on this site, just waiting for it to be approved and posted.

In reply to by Anonymous (not verified)

Your Name
Bryan Boone
Jun 12, 2021
Your Comment
Had a scanned picture of a check I have been waiting for on Monday the 7th. Did not receive. It’s now the 12th!!
I get every other piece of “d” mail it shows being delivered, where are the ones that count?! This is the 4th check that has disappeared!! Is someone stealing my checks. They are clearly checks and the only ones disappearing.
  
Your Name
Deborah Capelli
Jun 16, 2021
Your Comment
I feel your pain and fury as I literally just came from my local post office as refund check from state of nj was supposed to deliver yesterday and again nothing today! I just went through this with my baby's SSDI check that went missing end of March but yet always all other mail pieces deliver??!! REALLY??!! Yeah our checks are being stolen!!!

In reply to by Anonymous (not verified)

Your Name
Sharon Ashby
Jun 12, 2021
Your Comment
I am set up for informed delivery and I was to receive a check from IRS and it was posted with a picture of the envelope with a check inside to be delivered on June 11, 2021 but as of today, June 12, 2021 I still have not received my check.
Why is this happening? I need some answers. I have been waiting for this check.
Sharon Ashby
  
Your Name
Cassandra
Aug 5, 2021
Your Comment
Same for me did you receive your yet I'm still waiting

In reply to by Anonymous (not verified)

Your Name
Leslie Fleming
Jun 11, 2021
Your Comment
Informed Delivery App text message code does not work when I enter it. Thanks.
Your Name
Rachel Nuhfer
Jun 10, 2021
Your Comment
I received message 4 letter for my kids on Monday it’s Thursday and still didn’t receive any
Your Name
Robert McCarthy
Jun 9, 2021
Your Comment
Is Bayonne New Jersey going to get
Informed Delivery. Zip code is 07002
Your Name
Joseph M
Jun 9, 2021
Your Comment
I received an informed delivery email that my 3rd stimulus check (which was a paper check...bad idea) was put in the system on 5/28. its 6/9. Funny how every other piece of mail hits my mailbox in a few days, but this one.....not so much. I read online that someone has already been arrested from the postal service for stealing checks and selling them. Apparently the warning that stealing them will lead to 10 years in jail and a 10k fine is no deterrent. The process to recover this check is ridiculous. But hey, that's the federal government.
Your Name
Rachel
Jun 8, 2021
Your Comment
I for the life of me cannot understand why in the world it is completely impossible to get someone, i mean a human being on the telephone! I don't care what some test says about efficiency or understanding, American people (and human for that matter) would prefer a hujman being to answer the phone! And Please, I don't want to hear that crap about Delays due to Covid! Give me a break. Its the flu on steroids, literally! The CDC and WHO as well as others have come out to say that all the numbers were faked or embellished in some way and the entire situation is one lie after another so I can't even see why you would continue to run with it! Not like you're keeping the position in the Global government cause Joe has made it clear that China is more important than us. So now thats out of the way.... What is the point of informed delivery? the only thing that ever comes when it says it's coming is a bill!
The area I live in isn't exactly the best and when I see on Informed Delivery that I have a letter from the Treasury department I end up screaming at my neighbors trying to find out where my money is at!
I lost my job over my presidential choice, can't do anything about it because i'm white so nobody cares. So when i see that funds are coming.... I NEED them to be THERE! And when it comes to finding out why its not there or where it might be or when I might get it.... I can't speak to a human about it! Thats frustrating!

But just like your buddies at the IRS... its just not possible to get answers. I think you are all just parts of a system built to make people unable to do anything and now they can't even complain....
this is ridiculous
Your Name
Linda Green
Jun 8, 2021
Your Comment
I wish to continue informed delivery
Your Name
SL
Jun 8, 2021
Your Comment
Great News!!! I finally received my third stimulus!!! Showed on my IF delivery on 5/8 and it was delivered finally on 6/7!!! What I found weird was that it had a yellow sticker that said unable to FOWARD but it has my correct address. Now I did previously move last year so I’m not sure if they saw it was my stimulus and failed to see the check had my correct address and not the old address and went ahead and placed the FOWARD sticker which probably caused a delay. Then after they realized it was my correct new address listed, they went ahead and delivered it!! SO THERE’S still HOPE GUYS!!!
  
Your Name
ME
Jun 9, 2021
Your Comment
I’m so glad to read that other people are experiencing same thing and finally got their check.
I got an informed delivery notice that my stimulus check was on its way two weeks ago and it’s yet to come. Gives me hope that mine will eventually show up!
If Mr. DeJoy was really hired by the previous administration to destroy the USPS, he’s doing a good job of it.
But really, how sickening.

In reply to by Anonymous (not verified)

Your Name
Jacqueline Haines
Jun 8, 2021
Your Comment
i have informed delivery on Friday it said i was supposed to get 2 pieces of mail, it never came, i waited until Saturday different mail came for that day, fast forward it is now Tuesday and i still never received the mail from friday
Your Name
C Wayne Hamilton
Jun 7, 2021
Your Comment
Used ti get notices of empending delivery... suddenly it stopped.