Background

The Vista Station is in the Nevada-Sierra District of the Western Area. The delivery unit has a total of 52 routes (42 city and 10 rural). The 42 city routes are delivered by 54 carriers (44 full-time and 10 city carrier assistants [CCA]). The 10 rural routes are delivered by 17 carriers (nine full-time and eight rural carrier associates [RCA]). The Vista Station also has 11 clerks who perform retail and customer service functions.

We selected the Vista Station based on our analysis of city carriers returning after 6:00 p.m. using data from the Enterprise Data Warehouse (EDW). Our objective was to assess mail delivery service.

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Comments (4)

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  • anon

    My military national mail order contractor is Express-Scripts. In a sincere effort to deliver medications expeditiously, Express-Scripts flies medications from their Missouri source by DHL to the Ft Worth TX hub at Alliance Airport, a one hour flight. The medications arrive easily within 12 hours to the Grand Prairie USPS pick up point. The USPS is immediately notified the medications are ready for pick up. The medications routinely lay waiting for 3 days before they are picked up by USPS. They are then processed through the Ft Worth TX distribution center which routinely takes 2 days. They are then trucked to the Waco TX center for further processing. They are then trucked to the Thornton TX Post Office where they routinely lay for 2 days before delivery to my mailbox. The foregoing process completely destroys the efforts of Express-Scripts to execute Epedited Delivery as intended. When I inquire of the USPS of this ridiculous slowdown, I am told that by contract they are allowed 10 days to deliver mail from the Grand Prairie TX pickup point. I have supporting emails detailing the track of these medications. How can the USPS legally destroy any effort by Express-Scripts to deliver vital medications expeditiously. The cost to the government for overnight flight of medications is staggering, but well worth it if the USPS would follow suit in the spirit of expedited delivery. This sluggardly response by the USPS is nothing short of criminal!

    Dec 15, 2019
  • anon

    Business flows more efficiently when contracts are honored in a timely fashion! Other than some form of natural disaster mailings or packages should reach their destination according to the contracted insured agreement. In addition normal mail delivery shall not be deemed any less importance due to employees returning later than 6 pm with the mail that needs to be sorted to be delivered. Time management with problem solving skills are required with local route deliveries which consists of the abilities to create ways for faster pick ups or deliveries of postal content. Is it possible to enforce 2 return times to the post office within a days work ? Is it possible that the carrier mail pick up delivery employee needs to fit a healthy criteria where where the physical ability requirements require the abilities for constant movements at a faster consistent pace? Most importantly is there a GAPS monitoring system on the delivery trucks? Is there any question in regards to the employees professionalism on the job where personal interference or laziness is the cause of the late return at 6pm or later at the postal office with the mail that needs to be sorted for delivery causing the deliveries to be delayed , late, affecting business for customers as well as the postal office? Are there any incentives for timely pick ups and deliveries? Are there any write ups or penalties for the employees returning after 6 pm ? The Postal office pays their employees a competitive wage to ensure accurate timing for regular pick ups/deliveries. Clients expect their contracts to be honored according to the scheduled or normal expected time of deliveries. If there are any liabilities caused to any company due to late deliveries the penalties should be covered by insurance covering the client or customers loss for late business. Penalties could be a fine of postal workers if found to be unethical on the job rather lazy or for personal reasons. A complete refund should be given to any customer or client for an contract that failed to deliver according to the contract or agreement .

    Dec 09, 2019
  • anon

    What is this concerning because I have no idea

    Dec 07, 2019
  • anon

    Why is my mail coming at night its gotten later and later. The poor mailman can't even see at night its so dark in the country not safe at all. Not safe for them or us. What ever happened to getting mail during the day. What is wrong with you people?

    Dec 06, 2019