The Minuet Carrier Annex is in the Mid-Carolinas District of the Capital Metro Area. City delivery for the Minuet Carrier Annex serves Zip Codes 28209 and 28210 and has a total of 62 routes (60 regular city carrier routes and two auxiliary routes) delivered by 86 carriers (69 full-time regular city carriers and 17 city carrier assistants). The Minuet Carrier Annex also has 17 clerks who perform retail and customer service functions. We selected the Minuet Carrier Annex based on our analysis of carriers returning after 6:00 p.m. data from the Enterprise Data Warehouse (EDW). The objective of this audit was to assess mail delivery service at the Minuet Carrier Annex.