More packages and fewer letters to more addresses each year. That’s the daily drill for U.S. Postal Service city carriers and city carrier assistants (CCA), the non-career carriers who make up a growing segment of the workforce.

As we’ve noted in past blogs, customers are feeling negative effects of this changing mail mix. Complaints of late delivery or missed deliveries have increased in some areas.

Our latest audit report on delivery delays looked at select post offices in the Richmond District, where residents have complained of poor mail service. Our analysis of delivery performance indicators, including carriers returning after 7 p.m., overtime hours used, and customer complaints, identified 16 delivery units with poor performance.

We reviewed city delivery operations and customer service data in these 16 units and identified several issues, including:

  • None of the 16 units achieved their goal of distributing mail to carrier routes by 8:30 a.m., known as the Distribution-Up-Time (DUT), during September 2018. A late DUT means carriers start their routes later, which can affect delivery performance.
  • More than 18 percent of city carriers returned to their units after 7 p.m. and as late as 10 p.m. in fiscal year 2018, well short of the Postal Service’s goal of 95 percent of city letter carriers returning from street operations before 5 p.m., and 100 percent by 6:00 p.m.
  • None of the 16 units adequately addressed customer complaints logged in Enterprise Customer Care, the tool used to track customer complaints that cannot be handled immediately, such as “where is my package?”

Carriers returning from their routes after 6:00 p.m. remains a nationwide problem for the Postal Service. We have chronicled this in past audit reports and recommended that USPS improve mail flow within and between the processing centers, as well as develop a plan to review package data and make route adjustments as needed. In the Richmond report, we also recommended that supervisors utilize operational and reporting tools to monitor delivery operations. We also recommended that supervisors follow customer service policies and procedures to resolve customer complaints timely and to the customer’s satisfaction.

Comments (66)

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  • anon

    I have a package being volleyed back and forth between Fayetteville NC P O and Proctorville NC for days now. My zip code was typed wrong by one number in the last digit. Everything else City,state are correct, but some how no one can manage to “read” the city it is supposed to go to. You would think a package would be marked for a human to actually look at what the problem is. Frustrating

    Oct 11, 2019
  • anon

    I do believe that USPS is trying, but needs to address some core inefficiencies that plague the system. Here's my personal story as an example. I called to ask a question about my package tracking and was put on wait for the 25-30 minutes that your recording had estimated. (Fine, at least the music was nice!) The agent I finally talked with was friendly, polite and efficient, but she didn't have an answer for my question regarding why my package kept being sent south instead of north; The tracking info definitely indicated that my package kept getting sent to USPS processing centers farther and farther away from final destination north of Boston MA where I live/ First NY, NY then Queens, then South Jersey, then Philadelphia, then Delaware. So if your processing center volumes have not decreased maybe it is because of this: packages are being reprocessed through a succession of processing centers before they eventually get headed in the right direction. If this redundancy is the norm, it must cost USPS millions annually. Anyway...I hope that tomorrow, my little package will be resent back to New York where it started it's journey and get sent northward this time. If you are using this merry-go-round approach with truckloads of heavy packages, what a terrible waste of manpower, fuel and logistics energy! Good luck!!

    Oct 11, 2019
  • anon

    my problem is with how the USPS handles registered mail (insured) I have a package that is sitting in a usps facility(90052) since 9/22/19 to today that cant seem to make its way to Oildale facility(93308) a distance of 122 miles. Delivery problems like this and others listed is why people are taking there business elsewhere. I have friends in the military and i fear mailing care packages out to them since i've read so many complaints about packages being lost or sent to the wrong destination. I hope you audit more facilities and provide more information to the public about our post offices in regards to delivery delays and lost packages. With more information the public can take there frustrations to the elected representatives with hopes of fixing this.

    Sep 26, 2019
  • anon

    I have a package that has been at ISC New York for 8 days now, whereas a package shipped from the same place, on the same day, with similar contents was delivered on Monday. How long does it take for a package to be scanned, processed and shipped out of ISC?

    Sep 18, 2019
  • anon

    Packages and mail delivered to the wrong address, sometime mail does not arrive until 1900 - 2000. We don't know if we are receiving our mail because of the many errors in delivery. This is for postal code 89506. This has been going on for several months now.

    Sep 16, 2019
  • anon

    Hello, Karen. Thanks for your comment. We recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Sep 17, 2019
  • anon

    Why is the shipping from California so slow? Every time I order something from there it is always late or delayed for some reason.....this is ridiculous considering what I've paid for shipping.

    Sep 13, 2019
  • anon

    We live in a small subdivision in rural Kerr County near Hunt, Texas. Our nearest post office is in Hunt, Texas. We have an issue with the mail delivery person on several issues. 1. There are times when we want mail to be sent out so we place the mail in box with the little arm in the "up" position, showing that there is something to go "out." There are times when our box is "overlooked" and possibly picked up the following day...frustrating. 2. I have complained to local post office stating that the delivery person is driving in excessive speeds thru our neighborhood. We live in the Texas Hill Country and the roads are winding and seldom level. There is no reason to use excessive speed in any circumstance! 3. I am a manager for a ranch, which our offices are a mile down the road, yet many times our mail gets delivered to the office of the ranch, which address is 195 and ours is 332, rather than delivering to our house. If we wanted our mail sent to the ranch offices then we would put the address to the offices as our return address but we do not want that. My wife is a nurse, mother, etc...and does not want something that she is waiting on to be delivered to be sitting a mile down the street and either has to call down there and ask or someone will notify me. I do not go to the ranch offices every day...I office at our residence. We receive as much mail at our offices as many of the kids camps in the area but my family deserves to be treated as a family residence and not just thrown into a plethora of mail that is easier to deliver since the delivery person is going there anyway. 4. Lastly, the delivery person is not very friendly...meaning, she will not wave or acknowledge another human being waving as we pass each other along the road ??? Come on, she has a great job in a great community and there is no reason to be rude or non social. There are many, many people our there who would like that job and be proud to work for the USPS. I am not sure if we have upset her at any time but we all have a job to do and it should be done professionally and with care and not half halfheartedly without a little pride. Thank you, Resident Hunt, Texas

    Sep 13, 2019
  • anon

    With no reason given our route driver will not deliver to our business, because it is a cannabis business. I didn't know route drivers have the authority to pick and choose who they delivered to. Unless there is a real threat to the driver like an errant person or a mean dog oh, I didn't think drivers could arbitrarily decide to not deliver mail to a customer. I have yet to see where a mail carrier has been arrested and charged with anything for delivering mail to any business.

    Sep 11, 2019
  • anon

    If your local business works like my local ones where the carrier can not get back out unless the store buzzes him out because of security then the carrier can refuse to enter for his own safety even if a Fire Marshal has decided to pass on the issue.

    Sep 12, 2019
  • anon

    Everytime I have an express package come from florida it doesnt update for days and then randomly appears way late. Isnt express GARUNTEED 1-2 DAYS? GETTING TIRED OF THIS. i appreciate all the hard workers but just tell us it isnt possible to do overnight so people arent waiting for their mail wondering if its lost

    Sep 10, 2019
  • anon

    Is it every time, or every time a hurricane is hitting Florida? In any case the customer is the purchaser of the express mail service and should the postal service fail on its responsibility the paying customer, the sender can claim his refund.

    Sep 11, 2019
  • anon

    Well I sent out a money order on the August 20th and it is now September the 9 th I agree this is ridiculous my receivers haven’t received it yet can I get a replacement . ...? And or a refund?

    Sep 08, 2019
  • anon

    Hello Maddie, we are an independent agency of the Postal Service and unfortunately cannot help with lost or stolen money orders. To track your money order, please visit the USPS website here: https://www.usps.com/shop/money-orders.htm

    Sep 09, 2019
  • anon

    When too much emphasis or reward is placed on cutting work hours indiscriminately, there are many unintended consequences. Clerk hours affect carrier hours. When there are not enough clerks to prepare mail for carriers, they get out of the office later. Then there is a sense of pressure to work quicker to get back on time. Short cuts are taken, things are rushed, errors are made. I have been sorting first class letter mail in a hot case while carriers are already loading up and leaving. I have heard instructions to them to "take what's in there for a ride". We have had a foot or two of first class letter mail from other stations incorrectly sent to our office regularly. It's been going on for a few years now. Sometimes it doesn't get rerouted to the proper office for a few days. Bills, checks, jury summons, tax stuff, etc . We constantly bring up the issue to the plant, but it gets ignored.

    Sep 07, 2019
  • anon

    I have made 3 claims with the USPS online and talked to my local post office and tried calling and faxed a letter to a post office in Brooklynn NY due to them losing my package containing a wedding band. I sent it out July 5, 2019.. and the tracking still says waiting for delivery scan. I don’t know where else to turn it what else to do.

    Sep 05, 2019
  • anon

    Hello, Mandy. Thanks for your comment. If your issue has not yet been resolved by the USPS Office of Consumer Affairs, we recommend filing an online complaint with our Hotline. You can access the online complaint form at www.uspsoig.gov/form/file-online-complaint.

    Sep 06, 2019
  • anon

    This is ridiculous. I ordere a package that originated in california 5 days ago on priority shipping and the package is still in california. The worst part is that this isn't the slowest they've been before yet.

    Aug 27, 2019
  • anon

    Hello, Robert. Thank you for your comment. We recommend contacting your local Postal Service Consumer Affairs Office at https://ribbs.usps.gov/locators/find-cam.cfm. You can also file a complaint directly with the Postal Service at https://www.usps.com/help/contact-us.htm.

    Aug 28, 2019
  • anon

    Can you give me a reasonable explanation as to why the information on the tracking number is so sketchy. What is so difficult about "out for delivery, XYZ Post Office"; or "in transit from ******". I am trying to track a small, light weight package that left the facility in Illinois on the 19th, and is still "in transit" "Houston facility waiting for package" on the evening of the 26th. That absolutely says "nothing". It doesn't tell me when it was picked up; which facilities it has traveled through; is it in Houston, waiting to go out to a local post office, or has it been put on a truck to be delivered. It absolutely is worthless. Furthermore, with todays technology, all that information should be automatic upon scanning the bar code. Insult to injury: the senders wash their hands of it, once it has a "tracking number"; which to me, means nothing, because a shipping label can be printed and never put on a package.

    Aug 26, 2019
  • anon

    No info means Postal employees are not scanning your package. Same problem in Greensboro, NC. Amazon accidentally delivered a package to hub in neighboring city, and it took Post Office 5 days to get it to their processing plant that is 20 minutes away. And another 3 days to get it to me. The Post Office consolidates and combines like the government, with no rhyme or reason. They get bonuses for cutting not adding. Apparently the facility in Greensboro is so overwhelmed, that upon arrival, packages are sent to offsite facilities to be sorted, then brought back to be sent out. And they don’t scan the packages until they come back from sorting- so it looks like it’s been in transit the whole time. I look forward to Amazon Prime coming to our city!

    Oct 01, 2019
  • anon

    I think usps does a great job as long as my Package doesn't go through or come from California. I've had one package arrive as just the shipping label and a note from then basically saying sorry but we ruined your package these things happen. At least I got that I guess but I hate how long it takes for anything to get to me from California and I'm only 2 states away. I can get a package from New York In 2-3 days but from California it's more like 7-12 days and usually the tracking number is there but they choose not to scan it. I avoid ordering anything that says it ships from California because it's just aggrivating. Why California? Why do you suck at mail? Before I end this, if the tracking is actally scanned, as soon as my package leaves California it usually arrives next day because usps everywhere but that one state seems to get it.

    Aug 25, 2019
  • anon

    At the moment, I have "2" packages lost in space. One should have been here 2 days ago, and the other is due today. The tracking just shows "will be delayed" on both. (They were also sent priority.) Unfortunately this has become the norm. Totally ridiculous and unacceptable. This has been happening more often than not. Horrible service!

    Aug 07, 2019
  • anon

    Business Reply Mail has a very slow turnaround. Mailed in Dallas May 21, 2019, and did not receive this until July 8th, 2019. When we do receive our Busines Reply Mail (no postage necessary) mail there will be a stack with numerous mailed dates. What can be done to improve the turnaround receipt time on this mail?

    Jul 10, 2019
  • anon

    When the USPS was created, there was no way they could have imagined the impact of something like Amazon. I coach service industry businesses (mostly tradesment) I tell them, that if you're too busy -- raise your prices! There needs to be a balance of value. It's simple economics of supply and demand. If revenue for parcel deliveries aren't supporting the needed USPS personnel and infrastructure, you need raise the prices of parcels. One of two things will happen: Either the parcel volume will decrease and revenue stays the same (and tax dollars won't be spent growing Amazon's business) and the workload will get back to reasonable, or the revenue will increase and will support additional infrastructure and personnel. The demand on the USPS is exceeding capacity (supply) thus the prices should go up.

    Jun 14, 2019
  • anon

    Orders misdelivered is an ingoing issue. I have paid for items never received. USPS carrier annex insists they have corrected the problems. We have different carriers on a consistent basis. I have stopped using mail order for my prescriptions as it is a matter of life and death when you need your insulin for diabetes. I will buy everything at local stores whenever possible since I can no longer rely on USPS delivery. I have lived at my residence for a long time and am buying my house. After nearly a decade and a half you would think this would be resolved. Disappointed.

    Jun 13, 2019
  • anon

    We have a piece (envelops size) of registered mail coming from Japan that contains a very important, dated document. It processed through the ISC New York at 4:07AM on June 7 2019. Today is June 11 and the status has not changed, so we have no idea where our 'registered mail' is currently. The USPS web site is useless as is the phone number for help. I see no reason to contact the Post Office in Japan since the envelope has been tendered to USPS. So much for using registered mail with a tracking number.

    Jun 11, 2019
  • anon

    Have you received yours by now? I have the same problem! Registered mail with a tracking number coming from Germany, the latest update says processed through ISC NY on August 30th, now it´s October 9th, and no status change. I'm slowly suspecting it´s lost for good, I have no idea how long that can take. This is incredible.

    Oct 09, 2019
  • anon

    I mail packages of dog treats to Brooklyn and Staten Island regularly using Regional Rate Boxes A and B. These boxes are supposed to be delivered within 3 days. A few months ago I had a box that took 10 days to reach it's destination in Williamsburg, Brooklyn and nobody could locate it all that time. I am now going through a similar situation with a package going to Staten Island. It should have been delivered on Friday, June 7th and as of now, Monday, June 10th at 4:45 PM, nobody knows where it it. When I track it, I get the message that it will be late but it will be delivered.

    Jun 10, 2019
  • anon

    USPS didn't deliver my pkg b/c "no access to delivery site" which is hilarious since they delivered my mail just fine. , as they do every day. I was home but no attempt was made to contact me. No notice was left which forced me to call customer service and wait on hold for over an HOUR. How is this possible? Sounds like someone didn't want to make the delivery. I had another package last week that was out for delivery and then "no delivery scan" so it was delayed 5 days. The USPS person delivering these packages needs to be held accountable for this.

    Jun 08, 2019
  • anon

    I have the same issue. Our local postmaster deemed my private driveway "unsafe" because they cannot do a u turn in it (there is a turn around but it would require the carrier to back up about 3 feet), so any mail that doesnt fit in my mailbox gets returned to the post office for me to pick up. I find it interesting because I see the carriers back out of driveways onto streets from other residences. Today I got a notice that they attempted to deliver my package but told Amazon that they couldn't access my building...... I live in a house. Since I know they won't drive down my driveway I went to my mailbox to get the "delivery attempted" tag..... guess what, there was no tag. They never attempted the delivery and told amazon that they did. Guess I will wait until tomorrow to see what happens.

    Aug 25, 2019
  • anon

    Sounds USPS needs to hire more workers/carriers.

    Jun 06, 2019
  • anon

    How in the world can we improve delivery when we are exhausted ?? 8-830 start....no stopping till we finish...no earlier then 4pm and then out back again with MORE parcels. OK how many heaters,tires,rugs, mini fridges, etc can you carry a day without getting tired?? Am I as fast at 230 pm as I was at 10 am ?? HELL NO. This stuff is heavy. Those inst-pots are in large boxes. What about the rural carriers who use their own vehicle. Vans can only hold so much. Mail, plus boxholder, plus small parcels , plus LARGE = bigger then 12 rolls paper towels take up alot of room. 2nd trip is required and thats for NORMAL mail....not the "late stuff". I was hired 1993. I had no idea that today 25 yrs later I may have to QUIT because I am worn out. I work later today then when we had 100% more mail and tubs were stacked all over workroom floor. My "reward" will be ZERO if I quit now. I need 30 yrs This all has been a slap in the face. I didnt apply for a "new" job...but I have one.

    Jun 03, 2019
  • anon

    JuJu, I feel for you. I hear your frustrations! It is very difficult to receive complaints, especially if they're directed towards you, and there are no personal improvements possible because the issues are out of your control. I can see that it's frustrating for both sides: employees and customers. It appears that somewhere along the administration lines, "better numbers" are being demanded, but the infrastructure and the number of personnel simply cannot support the demands. As a customer, I don't understand how the USPS even operates based upon incoming revenue. The cost to mail a package is incredibly low when compared to non-governmental companies like FedEx and UPS. Amazon is a completely different can of worms. Amazon isn't only relying on shipping/delivery revenues like the others and the USPS. They can afford to lose a bit on the shipping side as they make up for it on product sales and other forms of revenue. The USPS was likely a "bidder" to handle a portion of Amazon's deliveries. I live in metro ATL with an Amazon warehouse 8-9 miles away. So, the vast majority of my Amazon deliveries are done by Amazon. However, I have noticed that on the occasions that Amazon does not personally deliver, it is usually the USPS and very rarely UPS. Why the USPS would enter a "bid" to contract some of Amazon's deliveries AND receive the contract, tells me that the USPS was the low bidder. Again, the problem lies with somewhere along the line of the administration/management. While we all hear complaints about delivery times, I rarely hear people complain about the COSTS of mailing a letter or a parcel via the USPS. That should indicate to the administration that rates need to be increased to meet your and other employees' workloads and customer expectations. Even Amazon has realized that their in-house shipping costs are draining on their profits, and the last I read was that Amazon was currently working on a plan to have Amazon's shipping/delivery department essentially break-off to become an independent company of it's own. The kicker to this is that Amazon doesn't want to own or run this new, segmented company, and instead, are offering to "give it" to their current delivery department employees to own and operate. My description is very likely lacking in the correct terminology, but that's how I understood it. USPS rates need a fairly large hike as mail delivery has MOST DEFINITELY changed in the last decade. As you point out, a case of paper towels being delivered residentially was unthought-of a decade ago, but it's happening now. The USPS needs infrastructure and personnel in place to handle the growing and ever-changing needs and demands of customers and employees. Best of Luck to you JuJu.

    Aug 31, 2019
  • anon

    I had an important package, very small, that needed to be delivered to Alabama from Utah. I paid the extra for express and asked them in Utah, specifically, can you ensure this will be delivered? They said yes, tape the hell out of it with Express written tape, sent it off, saying it will be there in two days. I questioned the local USPS regarding this package, because USPS doesn't have a good track record with me. Well, they sent it and yes its now lost. The need for this to be delivered has not expired. I sent a set of keys, since USPS lost my package, I had to have the storage lockers these keys went to, destroyed. How did USPS respond to this, well its insured right? At that point I realized that USPS is not held accountable for anything they do. Insurance is for damaged items, or loss or damage due to natural events, not because the USPS was incapable of doing their jobs, and providing the service that they were paid to do. If I make a mistake at work, I'm fired, if USPS screws up "well you have insurance right?". The government needs to shutdown USPS all together, where there is not accountability, there is no reliable service to the public. Shut them down.

    Jun 01, 2019
  • anon

    When you place an order at a fast food restaurant and it is not right do you expect them to shut down also? After all they are 10 feet away much less several states. USPS goes to every address on Gods earth and because your item was lost, well shut them down?? I had UPS lose my social security card, birth certificate and a bank debit card in a large next day delivery envelope!! Guess what, I got new ones! We walk routes in excess of 10 miles per day in heat over 95 degrees delivering 2000 letters and 300 magazines carrying everything from a chinese parcel packet to 50lb dog food boxes. Sorry but nothing in life is guaranteed, get over your loss and don't demand I lose my USPS job for your insignificant loss...

    Jun 09, 2019
  • anon

    cry me a river. Its your job. Your getting paid, aren't you.

    Aug 26, 2019
  • anon

    Shut down usps because your parcel out of millions was lost?delayed? Do not us USPS anymore. Use UPS, send it in a taxi-yes hospitals do it all time, Fed-ex it, mail that letter and pay MORE $10 to do it....not .50. There is no reason YOU even need USPS. Go to the cleaner and pick up your shirts..all 10 of them or whatever... and oops...there is INK on all sleeves. A MISTAKE happened. You will receive $1 comp for ea shirt. Do not use said cleaner again. This IS USA. Nobody is making YOU us USPS. I have had a parcel here and there not make it. Out of 2000...yes 2000 in last 6 mths alone we have had very little in "failures". Things DO happen. I am not happy about your issue either. USPS offers the best prices for delivery service . And another thing.....does FED X hold your parcel while you are on vacation or closed ??? Your ending statements are ridiculous .

    Jun 04, 2019
  • anon

    Thank you for your comments. The OIG is constantly reviewing these issues in its audits. We have teams that assess mail delivery issues across the nation and often utilize these comments to pull a sample.

    May 23, 2019
  • anon

    Dealing with the USPS is the most frustrating experience I have ever encountered and I'm 77 years old and a Vietnam Veteran so I have encountered quite a few experiences. The post office takes the cake. No wonder UPS and Fedex are doing so well.

    May 22, 2019
  • anon

    My mail is constantly not being delivered. I will check tracking on a pkg and it will show it was received and sorted and is "out for delivery" but then it doesn't get delivered till the next day. I have never had this happen anywhere else I lived and it's happened more than a dozen times in the past 8 mos (only lived here 8 mos so far) and also we have had our outgoing priority mail pkgs not picked up several times and our mail going to the neighbors box and have also gotten their mail. Worst service ever and although I have filed more than 5 complaints nothing has been done about it. Very frustrating for me as I have a small business and give the post office $300+ month in business.

    May 20, 2019
  • anon

    I am very annoyed with the mail delivery service in the United States. My parents sent me a Priority Mail package and it took a week for it to arrive and what they sent was spoiled. It is not easy to see your parents make sacrifices and that the money invested is lost, since the product did not arrive in good condition due to the lack of delivery capacity. In my opinion, a Priority package must arrive in three days, I can not find it right and I think that you have to work with these points where you receive and send packages.

    May 15, 2019
  • anon

    I go to post office every day to drop off pre-paid shipments. I go in-line to get an acknowledge receipt because that is the only way to protect a seller that they drop-off on time. Some employees are mixing the small barcoded packages with regular stamped mail that resulted the package to be late delivery or not being scanned at all. It happens to me a lot of times already. All barcoded packages should go to a separate bins since it can go straight to your conveyor. Not all of your employees at a local post office do that. Maybe it's time to separate the handling and delivery of barcoded packages since the volume is increasing each year. From dropping off the package, sorting and way of delivering the packages. Lastly, I'm not sure how much revenue USPS gets from Money Orders but it takes so much time of an employee at a local Post Office. Focus on delivering mails and packages. I really hope that the USPS can keep up with the changes. Before it was so bad that we fear of closing offices. But now that there's a lot of packages, it can't be handled well. I hope the system improves.

    May 09, 2019
  • anon

    Thank you for all the comments on this blog. Your input around delivery and other service issues are valuable and help inform future work. If you have commented about missing or delayed packages, please file a complaint with the Postal Service directly. You can do so by phone at 1-800-275-8777 or online at emailus.usps.com/emailUs/iq/usps/request.do?forward=emailUs. Just choose the tab marked "Where is My Package" or "Where is My Mail." If you’ve already filed a complaint with the Postal Service and your issue has not been resolved, please file a complaint with our Hotline. You can access the online complaint form by clicking on the red “Report Fraud, Waste, and Abuse” block at the top of this page. This will allow us to look into the matter for you.

    May 08, 2019
  • anon

    Thank you for your suggestions, but nothing is ever resolved in a positive manner No Honor

    Jun 22, 2019
  • anon

    I hope I'm not breaking any rules by asking this on here but I had a package shipped to me from the Ukraine 11/29/18, it shows it got to ISC New York NY (USPS) on January 2, 2019 and that's where it still shows. I filed a missing mail form with USPS 3/19/19 and received an email 4/12/19 that they were checking into it. I've talked to our local post office but they can't offer any help. Can you tell me where I need to try next, what I need to do?

    May 07, 2019
  • anon

    (1) Last week a client called to confirm receipt on a certified envelope. We advised we hadn't seen it. END: We found the USPS staff had tried to Deliver Certified to our Office on a Saturday (Business Office M-F only). Certified was sent back to post office, where it was put aside for when/if we came in to request it. NO notice of missed delivery was left for us at physical address or PO Box. Our carrier was kind enough to track it down and return (Contract & large check payment) to us. (2) Skip forward a week, today we received back a letter Postmarked SEATTLE, 14 SEP 2018, and an Unable to Forward dated 19 MAY, 2019, THAT IS 7 MONTHS, 7 MONTHS. This envelope was covered in black and pink mold! I placed it inside a plastic sleeve, the Post Office didn't do that!! Black mold is very bad, but no warning to us prior to delivery. It is also clear that there were other items in the box as the back of our envelope has a cleaner section, in the shape of another article. Wish I could post pictures, it is gross!

    May 06, 2019
  • anon

    The post office in Bryan TX gave me the go around in 2016 they lost one of my packages and gave another one to some stranger. I am mad , because they still owe me for my loss.

    May 05, 2019
  • anon

    I am waiting for my package. It has been received by USPS NY on wednesday, April 24,2019. There is no other transaction yet. I am about to move another city I wonder when I am going to get my package?

    May 04, 2019
  • anon

    This is because the offices are poorly managed. My husband is a CCA and works 6 days a week. The is modern day slavery. Employees who work for the service abuse time off and call ins and in turn this leaves all the rest of the employees to carry the weight of being 6-8 routes down on a daily basis. This is why you cannot deliver or get employees back to the office by 5p. I have first hand experienced my husband missing family gatherings or late. Don’t get me started on the discrimination that goes on daily. Never in my lifetime have I witnessed such mis use and disrespect to employees. There is a rare occasion when he arrives home before 6p. Typically he is on the job from 8a to 7p or later. This union run operation grieves things but there is NEVER any results or resolutions for grievances. People get talked to yet they continue to do the things they know they shouldn’t as there are NO consequences. More often then not my husband works 8 or more days with no time off. The money invested in Researching why your not meeting your obligations would be better spent on investing in your employees and fixing the problems. New post masters are not the answer. Promoting by seniority is not the answer. Putting people who are qualified to be leaders in leadership positions is what needs to happen. People who will hold people accountable.m should be in leader roles. Seniority should mean nothing. It should be the best man or woman gets the job. Listed above are multiple reasons why your office is unable to deliver as expected. If you want to be a productive company take a look in the mirror and evaluate your role in the demise of the company. It starts at the top and the misuse of resources rolls down hill.

    May 04, 2019

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