It’s hard to imagine a single part of our daily lives that hasn’t been changed by the seemingly unrelenting advances in technology. At the same time, it’s vitally important that businesses strive to keep up with the latest and most promising innovations to remain competitive and meet the demands of their customers. The U.S. Postal Service is no different.

Technological innovations have had a key role in helping the Postal Service improve the quality of service it provides customers. And, the OIG has been very busy looking into technological innovations that hold promise for the Postal Service. Over the past 10 years, we have written more than 30 white papers on technology-related topics. A new white paper looks back at this body of work to assess which technologies remain relevant today, which the Postal Service has implemented, and which may be candidates for future consideration.

We found that, over the past decade, the Postal Service has focused its technology development efforts on two areas — mail innovations and data analytics. Postal experts agreed that advancements in these areas will continue to lead transformation in the postal industry.

Other emerging technologies that haven’t yet had a major impact on the Postal Service are blockchain, the Internet of Things, and autonomous vehicles. While the Postal Service’s engagement with these technologies has been limited to research and testing so far, industry experts told us they anticipate these innovations will become increasingly impactful in the coming years.

The Postal Service’s recently released 10-year plan makes it clear that implementing new technologies will continue to be a priority going into the future. Which technologies do you think will grow in importance for the Postal Service and its customers? Have you used any of the Postal Service’s new innovations, such as Informed Delivery?

Comments (6)

  • anon

    So here’s and idea worth exploring for the US Postal service and you can pay me later for the idea to be fair. Why not use a gps locater that u can sell the public to bring in more money and the US postal service use an app like Pokémon Go app, where these young adults try to locate the Pokemons. So the Postal service would have to be in like a gps bubble in order to represent that the delivery package was successful. Sell the public a locater to put on the inside of their home or door frame I’m on the inside, when a package is being delivered, the Postal Service person has to be with min so many ft. In order to mark off if the package is delivered successfully, along with double checks of names n addresses, when a postal service person grabs a wrong package, the app won’t allow the to deliver it reassuring a successful delivery. Pretty much you are selling the public a locater at whatever mark up and than the service person has to use the app like they are playing Pokémon Go kinda in order to shut off the delivery to mark successful. Would definitely help the US Postal service add some fund to their Dept and I’m sure cover the cost plenty of times to build such a program!! U can make tighter windows for apt n city folks, this way u are selling the idea of something u already are able to do but also reassure the consumer/public for 100% delivery satisfaction

    Jul 24, 2022
  • anon

    Idea for new USPS profit point. A subscription service that gives notification of mail delivered. We are 1/4 mile from our box. Would like to get email that mail is here. Simple reader on box door and bar code on carrier wrist would help out people watching for mail.

    Mar 22, 2022
  • anon

    Mail innovation and cost recovery opportunities: 1. Use of low cost, reusable RFID tags affixed or contained within envelope or postcard would reduce waste, inventory and shipping cost, while enabling a smartphone user to “recharge” for next mailing. 2. USPS services increase with no additional cost to those utilizing the services but instead that cost is pushed onto taxpayers. Mailing revenue should exceed or match yearly costs like any viable business. 3. Expand digitized mail receiving option by allowing recipient to opt out of physical delivery altogether which would reduce transportation cost, Emissions, and optimize recycling efforts. 4. Offer digital mailing option of marketing material which can be printed closest to recipient or direct digital delivery. USPS email list is most likely more upto date providing value to marketers delivery efforts while minimizing waste.

    Sep 23, 2021
  • anon

    Hi Burton, your suggestion #4 was implemented and delivered to me today. HelloFresh was a clickable ad, and I did click it. I hope the USPS gets paid for clicks.

    Oct 04, 2021
  • anon

    USPS seems to already be in need of better tracking with accurate updates. My college text books have been “delayed” in the Ft. Worth distribution center for 2 weeks, along with an order for my business. My parents (who live next door) are still waiting on something they ordered a month ago to arrive. Tracking just says “on its way, but arriving late” with the last update on Sept. 1. I opened a case and nobody ever contacted me about a resolution, but I did get a feedback form asking how my experience was with the case. Considering this all, I’m not so sure any one technology is going to become more important for USPS, but I would say all of your electronic communications could use some attention. I’m not sure what to tell my college professor, but right now I’m looking at 2 zeros in my first 2 weeks of school because USPS can’t get my college textbooks to me. I’d at least like to know why I’m about to fail a class. Not sure what I did to deserve this, but nobody is contacting me about it either.

    Sep 08, 2021
  • anon

    Thank you, Cause for helping me with the change of address. Because my mail was getting stolen. Also was liable for fraud. In other means Identity Theft and Tax fraud.

    Sep 07, 2021