In order to expedite your request, we want to make sure you reach the correct agency or department. Please choose from the links below to be directed appropriately. If your request does not fall within the jurisdiction of the Office of the Inspector General, you will be directed to the U.S. Postal Service or the U.S. Postal Inspection Service, depending on which can best address your request.
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With three agencies that have “U.S. Postal Service” in their names, and each one having different responsibilities and jurisdictions, it’s no wonder people sometimes aren’t sure where to turn for help with lost, delayed, or damaged mail.
With the Postal Service solely responsible for mail...
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Why does the U.S. Postal Service charge the same price for a greeting card going from Washington, D.C., to California as it does from Manhattan to Queens? Because the Postal Service must follow a set of regulations designed to ensure that everyone can send and receive mail at a reasonable price...
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The global pandemic of COVID-19 has impacted our country in ways that were unimaginable months ago. It is changing how people across the U.S. and around the world are working, shopping, even interacting with one another. States have ordered many stores and businesses to close. Businesses that...
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The Postal Service operates over 1,400 elevators and escalators in approximately 470 of its owned facilities. These include passenger, service, and freight elevators of various types and sizes, as well as platform lifts and dumbwaiters. Each facility with elevator or escalator equipment is...
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Beginning in 2018 the Postal Service purchased new lift gates – equipment on the rear of a truck that helps load and unload mail containers from the truck. The lift gates were designed to save costs through efficiency and improved safety. The new lift gates are a tuck-under style (moves out from...
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