While conducting site visits at the Chicago International Service Center (ISC) for our International Election Mail Observations for the 2020 General and 2021 Georgia Runoff Elections project, we found significant operational delays of international packages and safety and security risks that we believe warrant management’s immediate attention and corrective action.

The U.S. Postal Service processed over 729 million pieces of international mail and parcels in fiscal year (FY) 2020 and the Chicago ISC is one of five Postal Service facilities that are primarily responsible for processing international inbound and outbound volume. A key segment of these mailings are packages, such as those sent using International First-Class, Priority, or Express Mail service.

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Comments (810)

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  • anon

    I had a package that was supposed to be here Tuesday, the tracking said it arrived at the USPS Chicago Distribution center and has been missing since. I cannot get any real updates anymore, I only get "In Transit arriving late" but I cannot get any real confirmation on if my package ever left the facility. I am starting to suspect theft as several of my wife's packages have gone missing as well after arriving to the Chicago distribution center.

    Sep 17, 2021
  • anon

    I have a package I mailed on 8/4/2021 from post office in Cantonment Florida 32533-6407 (800) 275-8777. As of today 9/17/2021 it has not reached it's FPO destination overseas. Please advise how I find this package and have it delivered.

    Sep 17, 2021
  • anon

    Package mailed to my daughter in Australia on August 20th shows it has been in Chicago since August 21st. This is totally unacceptable.

    Sep 16, 2021
  • anon

    I came here to post my inbound into customs complaint. But after seeing the hundreds, actual hundreds of horror stories I am just gonna call it a day.

    Sep 16, 2021
  • anon

    My parcel has been stuck in Chicago ISC since August 25 which is almost a month. This is an unacceptable level of service. The recent complaints below indicate that the delays persist which should warrant another follow up on the recommendations to ensure that they are being implemented and done so consistently. I implore you to look into this matter seriously and uphold your mission of ensuring efficiency, accountability, and integrity in the U.S. Postal Service. Your item arrived at our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on August 25, 2021 at 11:31 am. The item is currently in transit to the destination.

    Sep 16, 2021
  • anon

    Expecting simple mail from London England that was sent to me on August 16,2021 to Illinois . Today is exactly a months and I still have not received it . We checked the address several times everything is correct . What is going on USPS ?

    Sep 16, 2021
  • anon

    In the last few days, I saw a lot of comments on the operational delays in the Chicago ISC. I understand your pains. Below I post my recent experience with USPS. I sent a package from Japan to the United States on Sept. 6 via Japan Post EMS. It arrived at the Chicago ISC (USPS) on Sept. 8. My package was returned from the imported customs on Sept. 13. It was delivered on Sept. 15 (US local time). Hope it can be helpful. Also hope everyone will receive the package soon!

    Sep 16, 2021
  • anon

    My package from Yokosuka, Japan was accepted and processed in ISC Chicago 07Aug2021 and still no movement. What is going on over there? Not only this package but some some packages from Ebay once it hits ISC Chicago it looks like it stop there there is NO update whatsoever. I suggest revamp the whole ISC Chicago to maybe improve their operation.

    Sep 15, 2021
  • anon

    I have a package in Chicago, it has not moved for 18 days...and I hade 2 packages earlier this year, they were stuck in Chicago for over 2 months! Insanity! What's the point with this 'Inspector general'? Nothing is done to correct these extreme problems. I think a lot of people needs to get fired! The 'Inspector general' too. Now!

    Sep 15, 2021
  • anon

    I am waiting 4 months for my first class package to arrive and I don’t know if I can still have hope foot to reach, sad I was getting something really important for me …

    Sep 15, 2021
  • anon

    I really need my package. Have MS and receive supplements that help MS. I can only afford them in Mexico. My I've been ordering since 2000 and never had a problem. I can't afford to reorder and if I order more, will they get stuck in Chicago for months. I'm praying this is resolved soon. This is hard for old people on a fixed income.

    Sep 15, 2021
  • anon

    my package is stuck in Chicago customs for 2 weeks. Why does it take such a long time???!!!

    Sep 15, 2021
  • anon

    Your item departed a transfer airport in O'HARE INTERNATIONAL, CHICAGO, UNITED STATES on August 20, 2021 at 8:00 pm. my package stuck , what happened ?

    Sep 15, 2021
  • anon

    Update on packages and do not receive

    Sep 15, 2021
  • anon

    I have been stolen of over $100 with absolutely no one to contact, no update for over three months and no way to move forward. This is THEFT I deserve to get an update on my package or to receive a refund. There has been NO communication or update since June 1st, and I have no clue what can even be done at this point.

    Sep 14, 2021
  • anon

    My package that I ordered from SHEIN hasn’t been updated since September 5th. It’s telling me it arrived at the United States local facility. Apparently it came from Hong Kong and I know China does have some kind of delays with mailing. But I’m afraid that my package is missing or stolen and I’ve been dying for this package since I got it. I’m a Sagittarius luck is supposed to be on my side. I sound ridiculous but my anxiety and stress is high. But i kinda saw this coming though.

    Sep 14, 2021
  • anon

    My parcel have stuck at Chicago ISC since August 9. Is anyone has received their parcel after August ?

    Sep 14, 2021
  • anon

    Also in the same situation as others with a shipment being held up in ISC Chicago. Can't management do something about this? Where's all our money and taxes going? Is it that difficult to scale resources as needed to keep things moving and organized efficiently? Most other countries seem to be able to.

    Sep 13, 2021
  • anon

    Currently have one stuck here, hasn’t updated since August 3rd. An absolute joke. I’ve received close to 40 packages from the US this year and none of ever taken close to this long, most arrive within a month. This hasn’t even updated in over a month. Starting to think it’s lost at this point.

    Sep 13, 2021
  • anon

    My package has been stuck since July in the Chicago IL International distribution center and now Elk Grove Village distribution center. How many times does it have to be transferred to another "regional facility"????

    Sep 12, 2021
  • anon

    I've had a package stuck at Chicago ISC since January 2nd. Called USPS multiple times and filed missing package requests and still nothing. January 2, 2021, 6:30 pm Arrived at USPS Regional Facility CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER Your item arrived at our USPS facility in CHICAGO IL INTERNATIONAL DISTRIBUTION CENTER on January 2, 2021 at 6:30 pm. The item is currently in transit to the destination.

    Sep 11, 2021
  • anon

    Hi your package has been stuck for 8 months? that is so ridiculous! Mine has been stuck for 3 months and it is worth lots of money! I am so stressed....

    Sep 14, 2021
  • anon

    Yup, stuck for 8 months. Tried everything but not able to get an update on my package.

    Sep 15, 2021
  • anon

    My last package (from 6) is stuck in Chicago for months..all my 6 packages arrived from Germany on 14 June, but I have only got 5 of them..the last one is still there, the same status for months.. I have called the german post to start an investigation, they have replied me after a week that my package isn’t lost, it’s in Chicago.. my husband will hire a lawyer to solve this problem, because, as I see, as a normal person, you don’t stand a chance to obtain any information about a package shipped with priority..

    Sep 11, 2021
  • anon

    I had a package overnighted to me on Aug 24, and it’s been sitting in Chicago processing center for almost 2 weeks. What in the world is going on there? After reading these other comments, it seems like it could be months before it moves out of there. Unbelievable!

    Sep 10, 2021
  • anon

    What is happening in Chicago its like when you mail go there you cam forget it my package beem there since Sept 1 just saying in Transit all my important stuff what is wrong there

    Sep 10, 2021
  • anon

    Your telling me. I've had a package sitting there since 4th of August.

    Sep 12, 2021
  • anon

    My package has been at the usps customs since April 2021. It is now September 2021. How can i go about finding the custom clearance status? This ridiculously too long!

    Sep 10, 2021
  • anon

    I agree! I have a package stuck in Chicago customs as well but not as long as you. Mine has been there since August 19, 2021. My friends in Australia has been waiting on this package. I do hope your packages reach their destination soon. Have a blessed day

    Sep 15, 2021
  • anon

    My two parcels have been sitting there since 14th of october ??????

    Sep 09, 2021
  • anon

    Has anyone has parcels that are stuck at Chicago ISC that have been successfully delivered eventually. I see a couple of comments of people who eventually got their parcels, but overwhelmingly the replies here are all about stuff that has gone into the centre and never come out. I'm just wondering how many people eventually get their items?

    Sep 09, 2021
  • anon

    I got mine. It went into Chicago 14th june. I got it in the UK 6th August. Most people I know who had packages stuck there got it between 1-3 months.

    Sep 12, 2021
  • anon

    My father in law passed away,I had to send notarized documents by international priority mail to South Korea from Texas on August 12th, arrived in Chicago IL distribution center on August 17th, stuck there since. Called customer center Sep.7th,they said I have to wait until September 17th and check with them again. This is unbelievable.

    Sep 08, 2021
  • anon

    I sent a care package to my military family in Okinawa on August 5th. It has been stuck in Chicago August 10th. Our service members serving overseas deserve better treatment than being unable to receive care packages from their family members. They are already prohibited from overseas visits because of COVID and now the USPS is blocking packages as well. This is a terrible disservice to those serving our country.

    Sep 08, 2021
  • anon

    Hello. My package since june stop in Chicago until now. It is Priority mail express estimasi 2 week but it is 3 mount not delivered to Indonesia. Please cek in state Chicago, how can this happen ?

    Sep 08, 2021
  • anon

    I have a customer calling me from Australia wanting to know why there has not been any updates since the package moved through Chicago on 8/31/21. For the sake international business relations, I ask that you investigate this processing location and the entire tracking system.

    Sep 07, 2021
  • anon

    I have had a package sitting there for a month now what is going on.please get my package to australia as its my grandsons birthday present that is already late.

    Sep 07, 2021
  • anon

    I shipped a package to South Korea about 3 weeks ago and last update was at Chicago International Distribution Center 2 weeks ago. Since then, I do not get any updates on my package.

    Sep 07, 2021
  • anon

    My wedding suit has been stuck in customs since august 15th. My day is coming up fast. How long does this process usually take ? Should i be shopping for another one. This is ridiculous. Its been 3 weeks now.

    Sep 07, 2021
  • anon

    I ordered a package from. CALIFORNIA.. Not from overseas. It has been stuck in Chicago now for 2 weeks with no movement. I paid for priority shipping. It was sent priority. It should have been here by now.

    Sep 06, 2021
  • anon

    Did you receive your package yet because mine came from California also and I haven't figure it out yet

    Sep 09, 2021
  • anon

    Package processed through ISC Chicago April 24, 2021, estimated delivery date April 28, 2021. I just checked on the status of the package and I get this: "Label Created, not yet in system A status update is not yet available on your package. It will be available when the shipper provides an update or the package is delivered to USPS. Check back soon." The shipper can't provide an update since it's been in USPS hands since April 24 and evidently USPS doesn't think it's been delivered to USPS (see previous tracking) ???? At this point there are no words, at least none I care to put in print.

    Sep 04, 2021
  • anon

    I recently ordered 3 items and only 1 of the 3 arrived. Prior to only 1 parcel arriving to my location i track all my parcels daily and enter my e-mail info to receive updates as well. So, I decided to order the 2 items from the retailer notifying them that I didn't receive all of my mail, they then re-mailed my 2 items again free of charge. This time, I was notified on 27 Aug around 8:58 pm Chicago time that they lost my items. So, I decided to submit a complaint via the USPS website regarding this situation. After their response I have to do 2 actions: I have to submit a missing mail search request after 7 business days and in-conjunction to that since it's a "insured package" I then need to submit a claim. Well, this is a lot for mail that should be accounted for anyways since correct me if i'm wrong all packages have a tracking number and are monitored until it's delivered to it's destination, this is inconvenient as hell but, hey it's life and there is always something that is gonna happen. Regardless, I really need this item so i'm tracking it like a hawk this time to make sure it gets to me this time as of 3 Sept; it says it will be here 17 Sept (quite awhile) but i don't care I will ensure IT WILL get to me. In the meantime, if there is mail theft occurring they will get investigated for this, as i'm not the only customer that is experiencing this. I'm sure there are other factors, i hope something works out for everyone in the end.

    Sep 03, 2021
  • anon

    I am waiting for a package from Canada that cleared customs and arrived in the Chicago facility on August 14th. It is now September 3rd. There is no update on the package. Please clear up this problem.

    Sep 03, 2021
  • anon

    i sent a package over a week ago and it's not been sitting at your airport for 5 days with no update. this package was a birthday present for my partner and i needed it to get to the UK within the 10 days i was told. what's going on? i'd like an update.

    Sep 03, 2021
  • anon

    My package from Switzerland got to ISC Chicago on April 14th..Today is September 2nd ..Are u kidding me?! .I called and all that they told me I am sorry it’s probably got lost?! Is that a needle in a moan of hay?! It’s supposed to be a present for my daughter birthday from her aunt .Thank you ISC Chicago IL…I am thinking to fly over there a d get my package…

    Sep 02, 2021
  • anon

    Guys, I sympathize very much with all of you, who also found themselves in such a situation. The circumstances are difficult because, in fact, each of us is alone in our own trouble. USPS doesn't want to help us. I was faced with that fact after I came to the postmaster of the office from which I shipped my package; he did not even want to talk to me! And like you, I don't understand why I paid so much money for a delivery for which I have to wait several weeks for the package to just leave Chicago. Why should we all endure such mockery for our money? Let's get moving! For starters, everyone with a package stuck in Chicago should go to the nearest post office and write a letter to the postmaster/manager of the post office. Below I am attaching a sample text of this letter. You can add to the sample text as you see fit. You need to print 2 copies. Your copy must be signed by the postmaster/manager; this will be the proof which you can use later. (Your First and Last name), (Your address), (Your phone number) (Date) (First and Last name of postmaster/manager), Postmaster of USPS office (zipcode) (Address of the USPS office) Dear (First and Last name of postmaster/manager), Please help me to find my package (from the USA to *), the tracking number is *. USPS website shows that the package is stuck in the USPS Regional Facility CHICAGO ISC since (Date). I kindly ask you: 1) to file a lost mail report, 2) NDC (Network Distribution Center) package inquiry, 3) to file a U.S. Postal Police report. I am attaching: 1) screenshot of the USPS website, 2) photo of my package. (If you don’t have a photo, then describe your package, what color/size it is). Thank you very much for understanding and your quick attention to this matter. Feel free to contact me with any questions. (Your sign and First and Last name) Received By: Date: (Sign and First and Last name of postmaster/manager)

    Sep 02, 2021
  • anon

    I sent a gift box containing over 500 dollars worth of stuff since June and it was processed same day in Chicago, it is now September and still no answer from them. I sent it on Priority Military and paid insurance. What is going on? So many complaints and still no response from them.

    Sep 02, 2021
  • anon

    There is someone posing as a goverment offical having package sent to a apt in Chicago Illinois the packages contain cash

    Sep 02, 2021
  • anon

    My package is saying its left your facility but has not shown up to my apo yet. This was on August 11th it is now September 2nd. This is the longest it has taken for a priority mail package to come in from the states. Its upsetting that as military we have to use apo and our family send us packages and they do not arrive in time before we leave for a mission

    Sep 02, 2021

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